Portfolio Owner Manager Senior-Retail Lending Servicing Product

PNC Bank • Pittsburgh, PA

2d • $100,000 - $261,300 • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Portfolio Owner Manager Senior within PNC's Retail Lending organization, you will be based in Pittsburgh or Philadelphia, PA; Wilmington, DE; Washington, DC; Tysons Corner, VA; Chicago, IL; or New York, NY. We are seeking a seasoned leader to manage a team of Portfolio Owners and deliver a series of initiatives from ideation through discovery, development and delivery Partners with key business, product and tech stakeholders across the Enterprise to manage dependencies, identify opportunities, competing priorities Partners with Product and Business leaders to create, manage and prioritize product strategy, OKRs, backlog and roadmap Oversee Program Analysis and Reporting; Leverages insights to inform improvement opportunities Oversees continual agile and operational transformation and, partnering with product to adopt industry best practices Supports key internal processes, including Change at PNC, project funding and staffing, budgeting, etc.; Manages budget tracking and burndown for Servicing Product Team Drives annual planning process for team Develop tracking, Identify and implement efficiency strategies across the product and tech organization Supports Head of Servicing Product to develop and deliver Senior Leadership updates Familiarity with product development tools like Adobe, Tableau, FigJam, JIRA, Confluence, Figma PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Represents the business and sets the strategic vision for highly complex portfolios. Makes trade-offs across teams, e.g., funding and resource allocation; ensures alignment where needed. Approver of teams' prioritization and major deliverables. Is the main interface with Senior leadership and other portfolios/executives, especially when there are decisions (i.e., reprioritization) to be made across portfolios. Engages with other Portfolios/ executives when information/ scope of the teams not enough to make decisions Is an extension of the Product Owner; makes decisions including removal of impediments based on information provided by Scrum teams/POs and other stakeholders. Ensures solid product vision together with all Product Owners and provides guidance on backlog prioritization based on business value. Pressure tests iteration plans and scope. Reviews iteration WIP, demos and provides feedback as necessary. Determines if iteration outcome is acceptable from functional/non-functional aspects Reviews final deliverables, approves and coordinates acceptance among SMEs. Partners with independent risk management to ensure requirements are met and that products are integrated and deployed successfully to production PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable.
• Industry-relevant experience is typically 8+ years.
• At least 5 years of prior management experience is typically required.
• Proven leadership experience with a moderate to large scope of responsibility is required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

• Agile Methodology
• Customer Solutions
• Information Management
• Organizational Analysis
• Product Lifecycle Management (PLM)
• Program Administration
• Scrum
• Software Testing
• Agile Development
• Business Acumen
• Cross-Team Integration
• Design Thinking
• Innovation
• Managing Multiple Priorities
• Solutions Development

Responsibilities

• Represents the business and sets the strategic vision for highly complex portfolios.
• Makes trade-offs across teams, e.g., funding and resource allocation; ensures alignment where needed.
• Approver of teams' prioritization and major deliverables.
• Is the main interface with Senior leadership and other portfolios/executives, especially when there are decisions (i.e., reprioritization) to be made across portfolios.
• Engages with other Portfolios/ executives when information/ scope of the teams not enough to make decisions
• Is an extension of the Product Owner; makes decisions including removal of impediments based on information provided by Scrum teams/POs and other stakeholders.
• Ensures solid product vision together with all Product Owners and provides guidance on backlog prioritization based on business value.
• Pressure tests iteration plans and scope.
• Reviews iteration WIP, demos and provides feedback as necessary.
• Determines if iteration outcome is acceptable from functional/non-functional aspects
• Reviews final deliverables, approves and coordinates acceptance among SMEs.
• Partners with independent risk management to ensure requirements are met and that products are integrated and deployed successfully to production

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level