Product Owner - Payments Modernization

MassMutual•Springfield, MA

16h•Onsite

About The Position

As a Product Owner within Shared Services & Enablement, you will define and drive the long-term strategy across critical enterprise domains, specifically: Payments Modernization. You are accountable for defining vision, investment priorities, and roadmaps, and for delivering measurable business outcomes and value realization. This role requires strong executive presence and frequent engagement with senior and executive leadership. The Shared Services & Enablement Team is a highly collaborative group that drives engagement strategy across the enterprise. The Product Owner will shape the long‑term vision for how MassMutual equips its advisors and delivers service to customers. This role blends strategic thinking, cross‑functional leadership, product planning, and operational alignment to ensure that large‑scale initiatives deliver meaningful, future‑ready capabilities that elevate the overall service experience. You will lead a multi-year transformation to modernize the payment ecosystem, including the consolidation of legacy systems and the delivery of modern, scalable, and secure payment capabilities across both internal and external stakeholders. This domain requires strong familiarity with banking, financial services, or treasury concepts, including payment processing, reconciliation, and governance. Experience with financial transaction ecosystems is highly valuable. This role includes defining and owning the “what and why” for your respective domain, ensuring that investments align with business strategy and deliver measurable value. You are accountable for value realization, including adoption, efficiency, and overall business outcomes. You will engage regularly with executive leadership to present strategy, influence decisions, and showcase results. What success looks like includes clearly defined and executed domain strategies, measurable business value and outcomes, strong executive alignment and confidence, and simplified, scalable ecosystems.

Requirements

Bachelor’s degree or 10+ years of work experience in business consulting or project management in lieu of degree
8+ years of experience in product ownership, strategy, or transformation leadership

Nice To Haves

Strong executive presence and communication skills
Experience in digital ecosystem or payments transformation
Strong understanding of financial services or treasury processes
Proven ability to drive measurable outcomes
Experience influencing executive stakeholders

Responsibilities

Own domain strategy, vision, and roadmaps
Define and track value realization and business outcomes
Own prioritization, sequencing, and tradeoffs
Recommend investment decisions and strategic direction
Present strategy and outcomes to executive leadership
Drive alignment across Operations, Technology, Finance, Risk, Legal, and Compliance