Product Owner - POS & Payments

Casey's•Ankeny, IA

1d•$91,600 - $120,200•Onsite

About The Position

As Product Owner, you will collaborate across IT and business teams to deliver modern, integrated payment solutions that drive guest satisfaction, support sales growth, and maintain exemplary uptime and compliance with all industry standards.

Requirements

Authorization to work in the U.S. without the need for employment-based immigration sponsorship now or in the future.
Bachelor’s degree in Business, Information Systems, or related field (or equivalent work experience).
At least 5 years in product management or product owner roles in a technology-driven environment, with proven ability to manage complex product roadmaps and deliver digital solutions at scale.
Deep knowledge of retail payments and point-of-sale (POS) systems – experience in convenience store, fuel retail, or related industry strongly preferred.
Familiarity with fuel pump payment technologies (CRIND/POS integration), payment processors/acquiring, and mobile payment platforms is highly valued.
Hands-on experience as a Product Owner in Agile/Scrum software development environments. Skilled in writing user stories, refining backlogs, and collaborating with design and engineering teams to deliver iterative improvements. Proficiency with Agile tools (e.g., Jira, Azure DevOps).
Strong understanding of payment technology stacks (payment terminals, EMV payments standards) and ability to engage in technical discussions with architects and engineers. Able to interpret payment data and KPIs, and leverage analytics to drive product decisions and continuous improvements.
Excellent stakeholder management and communication skills able to translate high-level business goals into a clear product vision & requirements and to articulate complex payment topics (e.g., PCI compliance, EMV deadlines) to non-technical stakeholders clearly.
Strong leadership in a cross-functional setting, with a track record of managing vendor relationships and aligning diverse teams around a common roadmap.

Nice To Haves

Experience in convenience store, fuel retail, or related industry
Familiarity with fuel pump payment technologies (CRIND/POS integration), payment processors/acquiring, and mobile payment platforms

Responsibilities

Understand and contribute to product vision and roadmap for Casey’s guest-payment experiences across in-store POS, fuel pump/outdoor payment terminals, and mobile payments.
Translate Casey’s strategic objectives and guest needs into a prioritized product backlog for all payment features and enhancements. Continuously refine user stories, acceptance criteria, and sprint priorities to optimize delivery of new capabilities such as contactless payments, and loyalty-linked fuel discounts.
Act as the liaison between technical teams and business stakeholders for payment initiatives. Partner closely with Engineering/Development, Store Operations, Fuel systems teams, Cybersecurity, Finance and Digital/Loyalty teams and others to ensure alignment and smooth delivery of payment solutions across all channels.
Work in partnership with key payment technology partners, including POS system vendors, fuel dispenser/payment terminal providers, payment processors/gateways (e.g., Worldpay, ACI/Comdata), and loyalty/payments solution partners. Coordinate certification processes (e.g., EMV pump certifications, payment network testing) and ensure third-party dependencies are identified, tracked, and resolved for on-time delivery.
Lead requirements gathering and feature definition for payment system upgrades, including new hardware (e.g., PIN pads, EMV outdoor card readers) and software features (e.g., mobile pay integrations, support for emerging payment technology and fleet cards). Work with UX designers to optimize the checkout/payment user experience. Oversee testing plans and user acceptance to ensure robust performance, and P2PE encryption.
Stay abreast of payment industry regulations and standards (EMV, PCI DSS, Conexxus standards, fuel-industry mandates). Proactively ensure compliance and timely certification of Casey’s payment systems to meet external requirements (e.g., card network deadlines, PCI audits) and internal security policies. Collaborate with internal teams to implement secure payment practices that protect customer data and maintain brand trust.
Define KPIs and success metrics for payment experiences. Monitor performance analytics (e.g., authorization rates, pump vs. in-store payment mix, contactless usage) and drive continuous improvements based on data insights.
Communicate product plans, progress, and performance to stakeholders at all levels. Ensure issues impacting store operations or guest payments are escalated and addressed promptly.
Serve as the champion for seamless guest payment experiences. Gather feedback from store operations, guest insights, etc. to identify pain points in payment flows.