Product Owner/Manager (Remote)

Stride Learning•Livonia, MI

4d•Remote

About The Position

MedCerts – a Stride Inc. company (NYSE: LRN) – is a national online training provider strengthening the workforce through innovative eLearning solutions. Focused on certifications in high-demand areas of allied healthcare and IT, it serves individuals from all backgrounds, including the military and their families, career changers and the under- and unemployed. MedCerts delivers career training through HD-quality video-based instruction, virtual simulations, games and animations, and on-the-job training through Experiential Learning solutions. Since 2009, the company has developed over 45 career programs, trained and up-skilled more than 35,000 individuals across the country and partnered with over 500 American Job Centers and more than 1,000 healthcare and academic organizations to build talent pipelines, and provide the option of articulated college credit to our students. In 2020, MedCerts was acquired by Stride, Inc. Stride has transformed the teaching and learning experience for millions of people by providing innovative, high-quality, tech-enabled education solutions, curriculum, and programs directly to students, schools, the military, and enterprises in primary, secondary, and post-secondary settings. For more information, visit medcerts.com. Reporting to the Head of Product Management and QA, this position supports MedCerts’ Salesforce and learning management system (LMS) teams. The role participates in the full software development lifecycle, from identifying business needs and defining requirements through testing, deployment, and post-release support. This person will work closely with stakeholders, product management, developers, administrators, and QA to translate business needs into clear, actionable requirements. The Salesforce Developer’s primary function is to design, develop, and implement customized solutions within the Salesforce platform. The ideal candidate will have a strong technical background in Apex, Lightning Web Components (LWC), Visualforce, integrations and security, ensuring seamless functionality, security and performance. The Salesforce Developer will collaborate closely with business stakeholders, administrators, and analysts to translate business needs into scalable and efficient Salesforce solutions.

Requirements

5 years of experience in Product Owner or Technical Business Analyst role.
Excellent analytical, troubleshooting, & problem-solving ability.
Ability to explain complex business or technical problems in a logical, easy to follow manner.
Curios, detail-oriented, critical thinker
Agile methodology
Bachelor’s Degree in Management Information Systems (MIS), Computer Science, or a related field (or equivalent experience)
5+ years of hands-on experience as a Salesforce Developer
Strong expertise in Apex (Classes, Triggers, Batch Jobs, Schedulers, Dynamic Apex), Lightning Web Components (LWC), Visualforce, and SOQL/SOSL
Experience with Salesforce API integrations (REST/SOAP) and middleware tools (e.g., MuleSoft, Dell Boomi).
In-depth knowledge of Salesforce security models, permission sets, profiles, roles, and sharing rules.
Hands-on experience with Salesforce deployment tools (Salesforce DX, Change Sets, or CI/CD).
Experience with version control systems (Git, Bitbucket).
Demonstrated ability to meet deadlines, manage and prioritize simultaneous requests
Creative and analytical thinker with strong critical thinking skills
Must demonstrate exceptional verbal and written communication skills
Proficiency in MS Excel for data manipulation, reporting and KPIs

Nice To Haves

Bachelor’s degree in business, computer science, information technology, or similar discipline.
Salesforce CRM, Salesforce Marketing Cloud, or Salesforce Billing experience
Totara/Moodle experience
Proficiency with Salesforce Marketing Cloud and Revenue Cloud
Familiarity with Agile/Scrum methodologies and DevOps practices.
Salesforce Platform Developer I certification (Platform Developer II is a plus)
Experience with third party applications including: Hellosign (document signing), Mogli SMS (Mass Texting), Hubspot (Marketing Automation), Totara (Learning Management System), Natterbox

Responsibilities

Collaborate with internal stakeholders to understand business needs, clarify problems, and document requirements and desired outcomes.
Evaluate requests to identify dependencies, process impacts, and implications for data and connected systems.
Support backlog prioritization by assessing business value, urgency, student impact, risk, and implementation effort.
Translate requirements into detailed user stories with clear acceptance criteria.
Coordinate work across Salesforce, the LMS, and connected systems to ensure a consistent experience and reliable data flow.
Develop workflow diagrams and business process documentation to explain current processes and proposed improvements.
Build subject matter expertise in assigned business areas and software products.
Proactively recommend technology and process improvements that increase efficiency, simplify workflows, and improve the student experience.
Partner with developers, administrators, and QA throughout implementation to clarify requirements and resolve questions.
Review test cases for alignment with requirements and acceptance criteria.
Perform end-to-end testing and coordinate and conduct user acceptance testing with business stakeholders.
Triage and reproduce defects, document findings, and help determine remediation priorities.
Serve as an escalation point for production issues and coordinate investigation and resolution with the appropriate teams.
Conduct software demonstrations and write release notes that clearly communicate changes and business impacts.
Maintain accurate documentation and validate that delivered solutions meet the intended business needs.
Design, develop, test, and deploy custom Apex, triggers, Visualforce pages, and Lightning Web Components
Develop and maintain integrations with third-party applications using REST/SOAP API’s, middleware (e.g. Mulesoft, Apigee), and external data sources
Build and optimize custom objects, fields, triggers, flows, process automation, and validation rules to support business processes
Manage user profiles, roles, permission sets, and sharing rules to ensure data security and appropriate access control within the Salesforce platform
Troubleshoot and debug Salesforce applications, ensuring high system performance and reliability
Optimize and maintain SOQL and SOSL queries for efficient database interactions
Ensure compliance with Salesforce best practices, coding standards, and security guidelines
Develop and execute unit tests and ensure code coverage meets Salesforce standards (75%+ coverage required).
Stay up to date with new Salesforce features, updates, and industry trends to continuously improve the platform.
Work closely with business analysts, administrators, and stakeholders to gather requirements and provide technical solutions
Participate in the implementation of technology projects, ensuring alignment with business objectives and timelines