Product Owner/Manager (Remote)
About The Position
MedCerts, a Stride Inc. company, is a national online training provider focused on certifications in high-demand areas of allied healthcare and IT. They serve individuals from various backgrounds and partner with organizations to build talent pipelines. MedCerts delivers career training through various methods including HD-quality video-based instruction, virtual simulations, games, and animations, as well as on-the-job training. In 2020, MedCerts was acquired by Stride, Inc., which provides innovative, high-quality, tech-enabled education solutions. This role reports to the Head of Product Management and QA and supports MedCerts’ Salesforce and learning management system (LMS) teams. The position is involved in the full software development lifecycle, from identifying business needs and defining requirements through testing, deployment, and post-release support. The Product Owner/Manager will collaborate closely with stakeholders, product management, developers, administrators, and QA to translate business needs into clear, actionable requirements. Key responsibilities include facilitating requirements discussions, supporting prioritization, writing user stories, coordinating changes across systems, reviewing test cases, and coordinating and performing user acceptance testing. The ideal candidate should be curious, analytical, detail-oriented, able to understand complex business processes, identify improvement opportunities, and communicate effectively with both technical and nontechnical audiences.
Requirements
- 5 years of experience in Product Owner or Technical Business Analyst role.
- Excellent analytical, troubleshooting, & problem-solving ability.
- Ability to explain complex business or technical problems in a logical, easy to follow manner.
- Curious, detail-oriented, critical thinker
- Agile methodology
Nice To Haves
- Bachelor’s degree in business, computer science, information technology, or similar discipline.
- Salesforce CRM, Salesforce Marketing Cloud, or Salesforce Billing experience
- Totara/Moodle experience
Responsibilities
- Collaborate with internal stakeholders to understand business needs, clarify problems, and document requirements and desired outcomes.
- Evaluate requests to identify dependencies, process impacts, and implications for data and connected systems.
- Support backlog prioritization by assessing business value, urgency, student impact, risk, and implementation effort.
- Translate requirements into detailed user stories with clear acceptance criteria.
- Coordinate work across Salesforce, the LMS, and connected systems to ensure a consistent experience and reliable data flow.
- Develop workflow diagrams and business process documentation to explain current processes and proposed improvements.
- Build subject matter expertise in assigned business areas and software products.
- Proactively recommend technology and process improvements that increase efficiency, simplify workflows, and improve the student experience.
- Partner with developers, administrators, and QA throughout implementation to clarify requirements and resolve questions.
- Review test cases for alignment with requirements and acceptance criteria.
- Perform end-to-end testing and coordinate and conduct user acceptance testing with business stakeholders.
- Triage and reproduce defects, document findings, and help determine remediation priorities.
- Serve as an escalation point for production issues and coordinate investigation and resolution with the appropriate teams.
- Conduct software demonstrations and write release notes that clearly communicate changes and business impacts.
- Maintain accurate documentation and validate that delivered solutions meet the intended business needs.
Benefits
- health benefits
- retirement contributions
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
