Product Owner II (Institutional Services)

M&T Bank•Boston, MA

11h•$123,600 - $206,000•Hybrid

About The Position

The Product Owner II serves as the owner of a large product or set of products, representing customers and stakeholders to ensure the product delivers customer value and aligns with business strategy. The role defines product vision and roadmaps, prioritizes backlogs, anticipates client needs, communicates between stakeholders and teams, and evaluates product progress at each iteration. It also contributes to strategic direction by identifying and articulating opportunities and working closely with stakeholders, senior leadership, and a dedicated agile team. The Institutional Services division is pursuing continuous improvement to support business growth, reduce operational issues and risks through standardized processes and stronger governance, and advance digital transformation. Transformation goals include developing digital-first trust and agency services, shifting to a client-centric operating model and global solutions, and lowering the cost to serve. This is an individual-contributor role with no direct management responsibility. The jobholder manages activities through influence, accountability, and ownership in an agile environment. The position is hybrid within the M&T/Wilmington Trust footprint, or may be remote for candidates based outside that footprint.

Requirements

Bachelor’s degree and at least 6 years of business, analytical, technical, and/or product experience; alternatively, a combined minimum of 10 years of higher education and/or work experience, including at least 6 years of business, analytical, technical, and/or product experience.

Nice To Haves

Experience prioritizing competing priorities in a rapidly changing environment.
Experience seeking multiple opinions while making independent decisions and influencing positive outcomes.
Understanding of Design Thinking principles.
Knowledge of product design and development best practices.
Knowledge of Agile and Lean principles and practices.
Experience partnering with user experience teams on product design.
Experience developing or managing digital capabilities.
Strong verbal and written communication skills.
Subject matter expertise relevant to the assigned product.

Responsibilities

Build and own a large product or set of products’ vision and roadmap, align them with strategic intent, and communicate them to the team and stakeholders.
Prioritize product backlogs according to product vision and strategy.
Represent the customer’s voice, convey story details to the team, and make autonomous decisions that move delivery forward in alignment with the product vision and strategy.
Write user stories, groom backlogs with the team, and specify acceptance criteria to support Acceptance Test-Driven Development (ATDD).
Work with the delivery team to create information radiators and other tools that communicate progress to internal teams and stakeholders.
Participate in all team activities and ceremonies.
Influence business partners across the organization, including senior stakeholders, while advocating for customer benefit.
Understand and engage with customers.
Focus on outcomes, using design thinking methods and analytics to inform product design.
Collaborate across teams and with other Product Owners to align the customer journey and dependent backlogs.
Act on behalf of the Senior Product Owner as required during their absence.
Follow company risk and regulatory standards, policies, and controls; identify risk-related issues requiring escalation.
Promote a sense of belonging and reflect the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Complete other related duties as assigned.