Product Owner II

Caesars Entertainment•Las Vegas, NV

About The Position

The Product Owner II will define the future of Caesars Entertainment’s hospitality booking platform and guest commerce experiences across web and mobile channels. The role focuses on product vision, requirements, and customer-centric design for booking and commerce products used by guests across Caesars’ global portfolio of brands. The position uses AI-powered tools and agentic workflows to accelerate product discovery, research, specification development, prototyping, and solution design. The Product Owner translates business objectives and guest needs into clear, production-ready product requirements, working closely with engineering, architecture, UX, analytics, and business stakeholders. The role is centered on defining what should be built and why, and producing artifacts such as customer journeys, PRFAQs, business cases, prototypes, story maps, and product requirement documents. The ideal candidate is a strong product and systems thinker with excellent written communication skills, a customer-centric approach, and an interest in hospitality commerce and guest experience. They incorporate AI tools into their product workflow to improve product quality and speed.

Requirements

At least 5 years of experience in Product Management, Product Strategy, Experience Design, Business Analysis, or Software Engineering.
Demonstrated experience authoring high-quality product requirements, PRDs, customer journeys, and strategic product documentation.
Experience working on customer-facing digital commerce products.
Strong written communication skills and ability to synthesize complex business and technical concepts into clear product specifications.
Demonstrated use of AI-powered tools to improve productivity and product outcomes.
Strong understanding of customer-centric product development practices.
Bachelor’s degree or equivalent professional experience.

Nice To Haves

Experience in hospitality, travel, gaming, loyalty, eCommerce, fintech, or reservation systems.
Experience with AI-powered development and product tools such as Cursor, GitHub Copilot, OpenAI, Claude, Gemini, Figma AI, Lovable, or Replit.
Experience creating prototypes and interactive product concepts.
Familiarity with modern web architecture, APIs, commerce systems, and booking platforms.
Experience leveraging large language models and agentic workflows within product organizations.

Responsibilities

Develop a deep understanding of guest behaviors, business objectives, and market opportunities.
Identify opportunities to improve conversion, personalization, booking flow performance, loyalty integration, and guest satisfaction.
Define product visions, opportunity assessments, and strategic roadmaps for booking and commerce experiences.
Use AI copilots and agent-based tools to accelerate product research, competitive analysis, requirements creation, prototyping, and specification development.
Build repeatable AI-driven workflows that improve product quality, speed, and consistency; evaluate emerging AI technologies and incorporate them into the product development lifecycle.
Author product artifacts including PRFAQs, product requirement documents, customer journey maps, user story maps, service blueprints, business rules, functional specifications, non-functional requirements, acceptance criteria, and product prototypes.
Translate business objectives into actionable, engineering-ready requirements.
Develop a comprehensive understanding of end-to-end guest journeys and partner with UX and research teams to validate assumptions and identify friction points.
Advocate for guest experience, simplicity, accessibility, and usability.
Create low- and high-fidelity prototypes to validate concepts before development, using AI-assisted design and prototyping tools where appropriate.
Validate solution concepts with stakeholders and end users before implementation.
Partner with Engineering, Architecture, and Design to ensure requirements are clear, complete, and implementable.
Use AI-assisted development tools to understand technical tradeoffs, review solution approaches, and draft implementation specifications.
Participate in architecture and solution design discussions to ensure alignment with business objectives.
Communicate product vision, requirements, risks, opportunities, and outcomes to technical and non-technical audiences.
Facilitate alignment across business leaders, operations, analytics, loyalty, marketing, finance, and technology teams.
Present recommendations and product strategies to executive leadership.
Define success metrics, KPIs, and experimentation strategies, and establish mechanisms to measure customer impact and business outcomes.
Drive continuous optimization through analytics, testing, and guest feedback.
Develop, maintain, and communicate product roadmaps that align priorities, dependencies, and delivery milestones.