Product Owner II (Institutional Services)

M&T Bank•Buffalo, NY

7d•Hybrid

About The Position

The Product Owner II serves as the owner of a large product or set of products, representing the voice of customers and stakeholders to ensure products provide customer value and align with business strategy. The role defines product vision and roadmaps, prioritizes product backlogs, anticipates client needs, communicates between stakeholders and delivery teams, and evaluates progress at each iteration. Within Wilmington Trust Institutional Services, the role supports strategic continuous improvement and digital transformation initiatives. These include reducing operational issues and risks through standardized processes, best practices, governance, and controls, as well as developing digital-first trust and agency products, enabling a client-centric operating model and global solutions, and lowering the cost to serve. The Product Owner II contributes to strategic direction and identifies and articulates opportunities in close partnership with stakeholders, senior leadership, and a dedicated agile team. This is an individual-contributor role with no direct management responsibility. The jobholder manages work through influence, accountability, and ownership in an agile environment. The role is hybrid within the M&T/Wilmington Trust footprint, with remote work available for candidates based outside that footprint.

Requirements

Bachelor’s degree and at least 6 years of business, analytical, technical, and/or product experience; alternatively, a combined minimum of 10 years of higher education and/or work experience, including at least 6 years of business, analytical, technical, and/or product experience.

Nice To Haves

Prior experience prioritizing competing priorities in a rapidly changing environment.
Experience seeking multiple opinions while making independent decisions and influencing positive outcomes.
Understanding of Design Thinking principles.
Knowledge of product design and development best practices.
Knowledge of Agile and Lean principles and practices.
Experience partnering with user experience teams on product design.
Experience developing or managing digital capabilities.
Strong verbal and written communication skills.
Subject matter expertise relevant to the assigned product.

Responsibilities

Build and own the vision and roadmap for a large product or set of products, align them with strategic intent, and communicate them to the team and stakeholders.
Prioritize product backlogs based on product vision and strategy.
Represent the voice of the customer, convey story details to the team, and make autonomous decisions that move delivery forward in alignment with product strategy.
Write user stories and groom the backlog in partnership with the team.
Specify acceptance criteria for each user story to support Acceptance Test-Driven Development (ATDD).
Work with delivery teams to create information radiators and other communication tools that show progress to internal teams and stakeholders.
Participate in team activities and ceremonies.
Influence business partners across the organization, including senior stakeholders, while advocating for customer interests.
Engage with customers and focus on outcomes, using design thinking methods and analytics to inform product design.
Collaborate across teams and with other Product Owners to align customer journeys and dependent backlogs.
Act on behalf of the Senior Product Owner as required during their absence.
Adhere to company risk and regulatory standards, policies, controls, and Risk Appetite; identify risk-related issues requiring escalation.
Promote a sense of belonging and reflect the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Complete other related duties as assigned.