Product Owner II- Servicing
About The Position
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Owner II within PNC's Retail Lending organization, you will be based in Pittsburgh or Philadelphia, PA; Cleveland, OH; Wilmington, DE; or Washington, DC. PNC is seeking to transform its Retail Lending Business, and as a Product Owner II, you will play a critical part in this journey. You will lead the discovery and delivery of customer and employee experiences across Retail Lending portfolio. We are seeking candidates who are passionate about customer experiences, driving innovation through technology, product strategy and have a track record of delivering results. Will collaborate with the Senior Product Owner and Business Stakeholders to research and remediate servicing related production issues for personal and small business loan and credit card products in both the digital and customer-assisted channels. Will collaborate with the Senior Product Owner and Business Stakeholders to facilitate customer research, designs, prototypes, and other exploration activities. Will be responsible for defining, refining, accepting, and prioritizing stories and bugs according to business value, risk, stakeholder priorities, and complexity. Partner with Senior Product owners to own and maintain one scrum team’s backlog to streamline execution. Will partner with BSAs, Tech Leads and Scrum teams to execute upon this work. Participate in the program and team events including quarterly planning, demos, daily scrums, sprint planning, sprint review, and retrospectives. Manage activities for completion and proper documentation of business requirements and validate metrics as appropriate for methodology and Enterprise controls. Must be self-directed with strong analytical, problem-solving, negotiation, written and verbal communication skills. Has good business sense and technical foundation to establish priorities and appropriate tradeoffs for system functionality and performance. Will work with the team with a MVP philosophy to deliver frequent, reliable, desirable and scalable software solutions. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Owns the vision and the definition of the product. Serves as the voice of the customer. Provides guidance to concentrate the Scrum Team(s) effort on correct priorities based on business value. Defines and conveys the vision to the team(s) in order to address client requirements to meet business objectives. Accountable for the creation of and the integrity of the product backlog. Prioritizes and leads grooming of the product backlog. Works in partnership with the Scrum Master(s) to ensure items are worked on in accordance with the product backlog. Serves as the primary point of contact for questions from the team(s). Accepts delivery of working product from the Scrum Teams(s). Reviews and validates Scrum Team(s) working product. Socializes the delivery of business value and outcomes of the iteration to various stakeholders.
Requirements
- Self-directed with strong analytical, problem-solving, negotiation, written and verbal communication skills.
- Good business sense and technical foundation to establish priorities and appropriate tradeoffs for system functionality and performance.
- Work with the team with a MVP philosophy to deliver frequent, reliable, desirable and scalable software solutions.
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
- University / college degree, with 3+ years of relevant / direct industry experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Nice To Haves
- Accountability
- Customer Solutions
- Data Visualization
- Prioritization
- Scrum
- User Experience (UX) Design
- Agile Development
- Business Acumen
- Design Thinking
- Innovation
- Interpersonal Relationships
- IT Standards, Procedures & Policies
- Managing Multiple Priorities
- Matrix Management
- Organizational Leadership
- Planning and Organizing
- Solutions Development
Responsibilities
- Lead the discovery and delivery of customer and employee experiences across Retail Lending portfolio.
- Collaborate with the Senior Product Owner and Business Stakeholders to research and remediate servicing related production issues for personal and small business loan and credit card products in both the digital and customer-assisted channels.
- Collaborate with the Senior Product Owner and Business Stakeholders to facilitate customer research, designs, prototypes, and other exploration activities.
- Define, refine, accept, and prioritize stories and bugs according to business value, risk, stakeholder priorities, and complexity.
- Own and maintain one scrum team’s backlog to streamline execution in partnership with Senior Product owners.
- Partner with BSAs, Tech Leads and Scrum teams to execute upon this work.
- Participate in program and team events including quarterly planning, demos, daily scrums, sprint planning, sprint review, and retrospectives.
- Manage activities for completion and proper documentation of business requirements and validate metrics as appropriate for methodology and Enterprise controls.
- Owns the vision and the definition of the product.
- Serves as the voice of the customer.
- Provides guidance to concentrate the Scrum Team(s) effort on correct priorities based on business value.
- Defines and conveys the vision to the team(s) in order to address client requirements to meet business objectives.
- Accountable for the creation of and the integrity of the product backlog.
- Prioritizes and leads grooming of the product backlog.
- Works in partnership with the Scrum Master(s) to ensure items are worked on in accordance with the product backlog.
- Serves as the primary point of contact for questions from the team(s).
- Accepts delivery of working product from the Scrum Teams(s).
- Reviews and validates Scrum Team(s) working product.
- Socializes the delivery of business value and outcomes of the iteration to various stakeholders.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
