Product Owner - IDD Crew

Air Canada•Toronto, ON

About The Position

Working under the direction of the FOPs Manager, Digital Product, the Product Owner is responsible for representing business needs and ensuring delivery of solutions that support pay processes, crew scheduling, tracking, and planning. This role combines strong operational expertise with product ownership accountability. The Product Owner ensures that delivered capabilities align with business priorities, contractual obligations, and regulatory requirements, while delivering measurable value to the organization. This role is suited for a person who brings both deep domain expertise and the ability to lead product decisions. The Product Owner plays a critical role in ensuring practical, reliable, and high-value solutions that meet the needs of the business and its stakeholders.

Requirements

Significant experience in crew related departments: Pay, Scheduling, Planning environments (typically 3+ years preferred)
Advanced proficiency in Microsoft Excel, including complex formulas, PivotTables, Power Query, and large-scale data analysis
Working knowledge of SQL and database query tools for data validation, investigation, and reporting
Ability to translate business needs into clear, structured requirements
Strong analytical and problem-solving skills
Ability to make decisions and manage competing priorities under pressure
Excellent written and verbal communication skills
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Product ownership mindset with accountability for outcomes
Strong collaboration and teamwork across business and technology teams
Sound judgment and decision-making
High attention to detail with a focus on quality and accuracy

Nice To Haves

Familiarity with crew systems (e.g., EmpCenter, RainMaker, Netline, Jeppesen, PBS or equivalent) is an asset

Responsibilities

Own and manage the product backlog for Crew OpsMOD-related capabilities
Perform detailed data validation and reconciliation activities to ensure accuracy and integrity of pay data from across source and target systems of crew scheduling, tracking and planning
Lead file comparison and data verification exercises between legacy and replacement applications to identify discrepancies, gaps, and processing issues
Analyze datasets using Microsoft Excel, including advanced formulas, pivot tables, lookups, and data comparison techniques to support validation and decision making
Develop and execute SQL queries to validate business rules, investigate data anomalies, and support testing and operational analysis
Validate inbound and outbound interfaces, data conversions, and system integrations to ensure accurate information flow between applications
Act as the primary liaison between operations, business stakeholders, and delivery teams
Engage stakeholders across Crew Pay, Crew Scheduling, Crew Tracking and Planning
Balance competing priorities to ensure timelines are met
Translate business needs into clear, actionable requirements and user stories
Define acceptance criteria and ensure solutions meet business expectations
Support testing strategy including functional, regression, and user acceptance testing (UAT)
Validate that delivered solutions meet business requirements and operational realities
Provide structured feedback to ensure usability, accuracy, and completeness
Review and validate user guides, training materials, and system documentation
Ensure content accurately reflects business processes and system