Product Owner, Guest Services

Ulta Beauty, Inc.•Bolingbrook, IL

About The Position

The Product Owner is a core member of the Agile Scrum team and is responsible for the execution and delivery of the product roadmap and its initiatives. The Product Owner is responsible for driving the day-to-day direction of product development and partners closely together with the Product Manager to define the product roadmap supporting the strategic vision for their team. They are responsible for the creation and maintenance of the Product Backlog including its content, availability, and prioritization. The Product Owner will create and refine user stories and set priorities for sprint planning while working closely with the Product Analyst to ensure the correct acceptance criteria is defined for the product features. They collaborate with a variety of business partners to identify value-add solutions, unlock digital assets, and solve complex business problems. The Product Owner has a deep understanding of the target market/industry and build close relationships with key stakeholders to ensure that the team’s effort is aligned with overall strategy. They will manage dependencies with other team’s functions through identifying, building, and managing strategic partnerships across the different teams while acting as a liaison between the delivery team and business, ensuring clear communication, and alignment.

Requirements

Bachelor’s degree in computer science, Engineering, Business, or related field required
4+ years relevant work experience with at least 2+ years in a product owner role and experience operating in an agile (scrum) environment.
Experience with internal tools, CRM systems, or applications supporting customer service or contact center operations is a strong plus
Experiencing using tools, such as Jira, Confluence, Figma, and SharePoint
Experience leading teams in an agile setting such as facilitating ceremonies, managing a backlog, developing a release plan, and writing user stories.
Strong collaborator with cross-functional teams across design, product, & technology
Strong communication skills with ability to influence stakeholders, communicate complex concepts, and align the organization on required decisions
Strong problem solver with the ability to manage and lead the team to a solution
Experimental mindset to drive innovation, empower others to fail, learn, and grow

Responsibilities

Set & communicate a clear product vision for the Guest Services applications to team members & relevant stakeholders
Partner directly with Guest Services stakeholders to define, prioritize, and deliver features that enhance agent efficiency and effectiveness
Analyze the performance of applications and tools used by the Guest Services team to identify opportunities for improvement and support.
Lead business & technical development teams through the agile development lifecycle
Accountable for tracking & communication of in-production digital product KPIs
Utilize knowledge of guest insights & stakeholders need to create epics & user stories and acceptance criteria for their team, while maintaining a groomed product backlog.
Advocate for Guest Services stakeholders by providing timely, actionable insights to the development team.
Facilitate release planning with stakeholders as well as required product demos
Develop Agile best practices and engage in the spirit of continuous improvement
Partner with Tech & Design Leads to plan the development of assigned digital products, including experiential designs & solution architecture
Champion the adoption of agile and product development practices focused on delivering value by partnering with business stakeholders and mentoring other teams
Act as the voice of the internal user (Guest Services team) to advocate for their needs and ensure delivered solutions solve their most critical pain points.