Product Owner, Fraud Alerts & Case Management (EO)

Citizens Bank • Pittsburgh, PA

20d • $125,000 - $180,000 • Hybrid

About The Position

The Product Owner, Fraud Alerts & Case Management (Experience Owner I (EO1) collaborates with business, technology, and analytics partners to prioritize and deliver on the strategic vision of new products & services. The EO1 will help with the implementation of product roadmaps and capabilities to support business and customer needs. The EO1 will use agile methodologies across product teams to drive the continued transformation from a project-based to a product-based organization focused on maximizing the value of the customer experience. The EOI will use a collaborative approach and “digital-first” mindset to help Citizens create and implement innovative products and solutions. Citizens is seeking an Experience Owner to lead the evolution of Oak, our next-generation Fraud Alerts & Case Management platform. Oak is at the center of Citizens' Fraud Redesign initiative and is transforming how fraud alerts are identified, investigated, and resolved across the enterprise. In this role, you'll own the product vision, roadmap, and priorities while partnering closely with Fraud Operations, Risk, Compliance, Analytics, and Technology teams to deliver measurable business and customer outcomes.

Requirements

• 7+ years of experience in Product Management, Product Ownership, Experience Ownership, or Digital Strategy
• Experience owning product roadmaps, priorities, and delivery outcomes within consumer banking
• Strong Agile product delivery experience
• Excellent communication, influence, and stakeholder management skills
• Experience in one or more of the following: Fraud Alerts, Fraud Operations, Fraud Detection, Fraud Investigations, Fraud Case Management, AML / Financial Crimes Technology, Payments Risk
• Candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment.
• Applicants, including current OPT, L and other visa holders, must be authorized to work in the U.S. without the need for new employer sponsorship for themselves or their spouses now and in the future.

Nice To Haves

• CBAP or CSPO certification preferred
• PMP certification a plus

Responsibilities

• Own the vision, roadmap, and backlog for the Oak platform
• Improve fraud alert handling, investigation workflows, and case management capabilities
• Partner across Fraud, Operations, Risk, Compliance, Analytics, and Technology teams
• Prioritize platform enhancements based on user needs, business value, and operational impact
• Drive workflow optimization, automation, and continuous improvement
• Communicate strategy, priorities, and outcomes to stakeholders and senior leaders

Benefits

• competitive pay
• comprehensive medical, dental and vision coverage
• retirement benefits
• maternity/paternity leave
• flexible work arrangements
• education reimbursement
• wellness programs
• paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed