Product Owner Director - ITSM

OneAmerica Financial•Indianapolis, IN

7d•Hybrid

About The Position

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives! Job Summary We are seeking a strategic and execution-focused Product Owner to manage and mature an IT Service Management (ITSM) program. The ideal candidate will possess a deep understanding of customer needs and stakeholder objectives, translating them into actionable epics, features, and user stories. They will steward product roadmaps, ensure architectural alignment, and oversee vendor engagement and performance. We are seeking individuals with demonstrated leadership experience at the Manager or Director level.

Requirements

Bachelor’s Degree in a relevant field
Extensive experience managing and maturing an ITSM program
Extensive experience organizing and running ITIL disciplines with the focus to improve stability and prevent repetitive environment issues
Experience managing MSP delivery to contractual obligations
5+ years of experience as a Product Owner in Agile/Scrum environments

Nice To Haves

Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience with product lifecycle management and agile tools.
Proven ability to manage vendor relationships and platform strategies.
Familiarity with architectural patterns and data integration strategies.

Responsibilities

Manage and mature existing ITSM program.
Provide product owner leadership over ITIL disciplines (e.g. Incident, Problem, Change).
Manage a Managed Service Providers (MSP) delivery to the contractual obligations to provide day-to-day delivery of the process and policies for ITSM.
Drive opportunities for continued modernization and enhancement of processes for all areas of the ITSM product line.
Act as the voice of the customer, translating feedback and market insights into clear, actionable backlog items.
Represents business and customer needs with clarity and depth, bridge strategic objectives with team-level execution through well-defined priorities.
Communicates and makes decisions and changes with clarity, ensuring transparency throughout delivery cycles.
Collaborate with the Team-of-Teams Lead to align on execution priorities and proactively remove delivery blockers.
Continuously assess team outputs against requirements and acceptance criteria to ensure customer satisfaction.
Monitor product health, balancing short-term delivery with long-term sustainability and cost-effectiveness.
Informally lead and influence across multiple products or domains; may oversee a portfolio.
Operate with full ownership and accountability, setting standards and frameworks.
Influence executive stakeholders and contribute to enterprise-level product strategy.
Navigate ambiguity, competing priorities, and complex organizational dynamics