Product Owner - Contact Center Run

Unum Group•Chattanooga, TN

32d

About The Position

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: Award-winning culture Inclusion and diversity as a priority Performance Based Incentive Plans Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability Generous PTO (including paid time to volunteer!) Up to 9.5% 401(k) employer contribution Mental health support Career advancement opportunities Student loan repayment options Tuition reimbursement Flexible work environments All the benefits listed above are subject to the terms of their individual Plans . And that’s just the beginning… With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! General Summary: The Product Owner, Contact Center Run leads delivery for a high-performing Agile team supporting several of our contact centers. This role is primarily focused on Run, managing a high-volume backlog of enhancements and production changes to ensure operational stability and continuous improvement. The Product Owner partners closely with business and technology stakeholders to prioritize work, maintain backlog integrity, and ensure operational readiness for new capabilities. In addition to Run execution, this role contributes to discovery efforts for future Grow initiatives, identifying larger opportunities that may require funding and strategic roadmap alignment. Success in this role requires strong decision-making, stakeholder influence, independence, and the ability to balance operational demands with longer-term platform health.

Requirements

Strong understanding of Contact Center ecosystems
Experience with Amazon Connect telephony platform and/or IVR technologies required; Verint experience helpful
Demonstrated experience serving as a Product Owner in an Agile environment
Proven ability to manage high-volume backlogs in operational (Run) environments
Strong communication skills with ability to translate technical concepts to non-technical audiences
Ability to influence without authority and effectively partner across business and IT
Self-starter with demonstrated initiative and ability to work independently
Bachelor’s degree preferred or equivalent combination of education and experience

Nice To Haves

Product Owner certification (PSPO, CSPO, POPM) preferred

Responsibilities

Own, prioritize, and maintain a well-defined and groomed product backlog aligned to business and technology roadmaps
Translate business needs into clear features and user stories with defined acceptance criteria
Lead delivery for a high-volume Run environment, ensuring quality, predictability, and value realization
Represent both business and technical bodies of work, including items required for long-term platform integrity
Establish and track product, operational, and adoption KPIs
Ensure operational readiness prior to deployment of new capabilities into production
Partner with stakeholders to assess requests and appropriately route larger initiatives toward Grow funding opportunities
Monitor benefit realization and incorporate feedback into backlog prioritization
Provide transparency into roadmap health, progress, risks, and trade-offs
Engage actively with cross-functional stakeholders, influencing decisions and driving alignment

Benefits

Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments
All the benefits listed above are subject to the terms of their individual Plans
healthcare benefits (health, vision, dental)
insurance benefits (short & long-term disability)
performance-based incentive plans
paid time off
a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not