Product Owner, Consumer Applications (8 Month Mat Leave Contract)

TransUnion•Burlington, PE

8d•$74,000 - $101,500•Hybrid

About The Position

TransUnion is looking for a highly motivated scale and transformation minded Product Owner to join our Global Operations team. This multidimensional role will work closely in different business units with a focus on business processes enhancement. They will also be the thought leader on how our various technologies work together and help to drive premium experiences for our customers, consumers, agents and associates. The incumbent will work closely with the key business teams to develop business requirements for application enhancement that will feed our company strategy of driving scale, standardization, and global expansion. Additionally, they will act as the business owner for existing consumer technologies and will lead user acceptance testing, issue management and post deployment validation activities. This role will require working cross-functionally to support projects and help with enhancing our consumer facing and contact center technologies. This is an exciting opportunity to be part of a driven team, build experience and expertise by solving modern business challenges. They will work with innovative technologies that enhance TransUnion’s customer, consumer and associate experiences. We are looking for someone who loves to solve important business problems, has a curiosity for technology, process-oriented mindset and is not afraid to challenge the status quo.

Requirements

5+ years of experience in driving large scale, cross-functional transformation blending business operations and technology together.
5+ years of experience in interpreting and documenting business requirements into functional user stories.
Create, manage and execute user acceptance testing (UAT) plans.
Work with internal stakeholders to help document existing process and recommend system process enhancements.
Act as a business owner for internal and consumer facing systems/applications.
Bachelor’s degree in engineering, computer science, business, or equivalent.
Excellent communication and interpersonal skills with the ability to influence.
Ability to analyze complex business situations and drive practical and innovative solution.
Passionate about driving a premium, personal and compliant consumer, customer, agent and associate experiences.

Nice To Haves

Experience successfully scaling critical business processes to a growing medium-sized enterprise.
Organized and detail-oriented, able to work well under deadlines in an ambiguous changing environment and complete multiple projects effectively and concurrently.
Extensive ability to navigate cross-functional relationships, resolve issues and challenges with proven experience driving teams to successful alignment and completion of projects.
Track record of promoting innovation and meaningful change, through continuous improvement.

Responsibilities

Consult, influence and interpret the business vision and strategy in partnership with business leaders.
Plan, guide, and facilitate interactive discovery meetings including the exploration of current as-is business processes and challenges, operational models and technology, training and testing sessions.
Drive and deliver cross-functional target-state design sessions.
Establish rapport, credibility, trust, and respect throughout the organization at all levels, and be viewed as a team player with exceptional communication, analytical, and leadership skills.
Collaborate and take the lead on initiatives to further mature our ability to support internal and consumer facing applications
Partner with architecture teammates and adjacent subject matter area experts to extend bench strength through teaching, training and cultivating collaboration spaces in different subject areas.
Define program policies and documentation of best practices within your business domain with business stakeholders. This includes support of: business engagement framework, business capability inventory and business process diagrams