Product Owner- Configuration Experience

Pella Corporation•Urbandale, IA

21h•Hybrid

About The Position

The Product Owner- Configuration Experience defines, designs, and optimizes the end-to-end user experience within Pella's Configure, Price, Quote (CPQ) platform. Acting as the voice of the user, the role ensures that product configuration, question-and-answer flows, visualizations, navigation, and digital interactions are intuitive, efficient, and aligned with customer and business needs. The position works across Product Management, Sales, Customer Experience, Digital, Design, and Technology teams, owns the CPQ experience roadmap, and translates business requirements into user-centered solutions that improve usability, drive adoption, reduce complexity, and differentiate the quoting and configuration experience. The Product Owner will help lead Pella's McKinley transformation and Enterprise Configurator initiatives, shaping how customers, sales representatives, dealers, and internal users interact with the CPQ platform across brands and product portfolios. The position is based in Pella, IA or Urbandale, IA, with a hybrid work arrangement and approximately 10% travel.

Requirements

Bachelor's or graduate degree in Business, Business Administration, Marketing, Computer Science, or Engineering.
A minimum of 3–5 years of experience in a professional setting.

Nice To Haves

Working technical product knowledge and Pella go-to-market knowledge.
Prior strategic market analysis or product management experience.

Responsibilities

Own the end-to-end user experience within the CPQ platform, including configuration, quoting, visualization, and product selection workflows.
Define and prioritize experience improvements that simplify complex product offerings and streamline customer and user interactions.
Advocate for the voice of the customer and user throughout the product development lifecycle.
Develop and maintain a vision and roadmap for the CPQ user experience.
Design and optimize configuration journeys, including question-and-answer flows, option dependencies, business rules, and guided selling experiences.
Evaluate configuration pathways to reduce user effort, eliminate friction, and improve quote accuracy.
Partner with Product Management and Engineering to translate product complexity into a simple, understandable user experience.
Refine workflows based on user feedback, analytics, and business outcomes.
Own the strategy and execution of product visualization capabilities within the configuration experience.
Define requirements for imagery, rendering, product previews, design tools, and visualization enhancements.
Partner with digital, design, and technology teams to deliver visual experiences that accurately represent product selections.
Ensure visualization experiences align with product data, configuration rules, and brand standards.
Manage and prioritize the CPQ experience backlog to deliver measurable business and customer value.
Define user stories, acceptance criteria, and business requirements for experience-related capabilities.
Collaborate with development teams throughout design, build, testing, and deployment.
Support user acceptance testing and validate solutions against intended business and user outcomes.
Measure feature adoption, user satisfaction, and experience performance to guide improvements.
Partner with Sales, Product Management, Customer Experience, Marketing, Digital, Engineering, and IT to align business objectives with user experience priorities.
Facilitate workshops and working sessions to gather requirements, validate concepts, and drive decisions.
Communicate the experience vision, priorities, and roadmap updates to organizational stakeholders.
Serve as a liaison between business teams and technical delivery teams.
Support Enterprise Configurator and McKinley initiatives by defining future-state user experiences across CPQ and related digital platforms.
Align experience design with product data structures, configuration logic, and enterprise platform capabilities.
Drive consistency across brands, channels, and customer touchpoints.
Identify opportunities to use emerging technologies and digital capabilities to improve the quoting and buying experience.