Product Owner/ Business Analyst

OpenTent•Denver, CO

9d•$100,000 - $120,000•Hybrid

About The Position

As a Business Analyst / Product Owner at OpenTent, you translate client vision into actionable product roadmaps and hold the context for the value your Scrum team is delivering. You will draw on your knowledge of smart organizational design, Salesforce for nonprofits, and your robust Scrum experience to translate client vision and context to your team of Solutions Engineers. Similar roles at other companies might be referred to as “Salesforce Business Analyst” or “Technical Project Manager”. We are looking for someone who can bring both strategic and technical lenses to any conversation. This role will call on your ability to support non-profit leaders as they clarify their organizational and technology goals, translate those goals into actionable product backlogs with Epics and User Stories, and ensure your team always knows what to build next and why.

Requirements

3+ years as a Salesforce Business Analyst or Product Owner
1+ years experience with Salesforce NPSP or Nonprofit Cloud in a consulting context
1+ years working directly with nonprofit organizations
1+ years of change management experience
Demonstrated experience working within Agile/Scrum methodology
Demonstrated experience working with LLM tools such as Claude, Copilot, ChatGPT, or Gemini
Experience defining KPIs and leading teams to achieve outcomes, including holding the line on MVP
Comfortable managing ambiguous, fast-moving projects across multiple clients simultaneously
Experience managing expectations from C-suite and senior stakeholders
An excellent communicator. You can present thoughts and ideas well verbally, through emails and through visual communication you design. You are an active listener.
A meeting facilitator. You can define meeting goals, chart the path to getting there, address meeting success roadblocks, and foster a productive and collaborative space toward achieving those goals.
A problem solver. You are energized when you see something that could be better and motivated to do something about it.

Nice To Haves

Salesforce Certified Business Analyst or CSPO certification
Experience configuring Salesforce NPSP or Nonprofit Cloud
Experience leveraging AI tools to support product ownership or business analysis work

Responsibilities

Partner with clients, the Project Manager, and team of Engineers to define each client’s Quarterly Priorities
Ensure alignment with clients on success criteria for all work priorities
Facilitate stakeholder alignment conversations and define MVP, including what the OpenTent team will say no to
Communicate priority decisions back to the internal team and hold that context throughout Scrum events
Facilitate conversations with clients to identify upcoming priorities and create longer-term product backlogs
Lead requirement gathering sessions with clients to build a backlog of work and document client processes
Lead ongoing backlog refinement: document projects into Epics, break Epics into User Stories, and ensure stories detail all acceptance criteria before entering sprints
Hold the overall vision for the final product (“final product” meaning the functionality and result we need to enable, not what we will build/what it will look like)
Propose and champion sprint goals in collaboration with the PM and Technical Lead
Partner with Engineers to ensure technical requirements are clear and the team has what they need to start work on a story
Maintain prioritized backlogs ready for Sprint Planning at all times
Support centralizing task information in ClickUp (i.e. resources provided by clients, Project Team and client communication)
Sign off that acceptance criteria have been met before work is released
Lead expectation setting on work deliverables with clients and ensure alignment on MVP solutions
Help translate and communicate about the work required to complete client priorities for client users and stakeholders, and keep clients informed about progress
Lead prioritization decisions to balance value against effort and maintain focus on MVP solutions
Lead and/or participate in Sprint Review and Demo meetings with clients and Engineers
Surface and escalate risks proactively
Lead conversations with clients to listen to concerns, questions, and feedback. Elevate risks up and down the chain internally.
Support client-facing UAT, training, and change management as needed
Develop and own project artifacts, such as process maps, to support user adoption
Oversee system rollouts to support comprehensive client adoption