Product Owner, Analytics

ModMed

20h

About The Position

The Analytics Product Owner serves as the voice of the customer, partnering directly with customers to understand their needs, guide them through the transition to ModMed’s new AI Analytics solution, gather and analyze feedback, and identify opportunities to improve adoption and customer value. The role works closely with Product, Engineering, Data, Analytics, Revenue Cycle Management, Clinical, and other internal stakeholders to translate customer needs and business opportunities into clear requirements and meaningful product enhancements. The ideal candidate is an analytical, highly collaborative product professional who is comfortable working directly with customers, navigating ambiguity, independently driving initiatives, and balancing competing priorities across a complex product backlog. The role owns and maintains the AI Analytics product backlog and participates throughout the product development lifecycle, from discovery and requirements through development, testing, release, and post-release evaluation.

Requirements

Bachelor's degree in Computer Science, Information Systems, Data Science, or a related field.
3–5 years of experience as a Product Owner, preferably in data analytics or a related field.
Strong technical background with experience in data analytics tools and technologies such as SQL, Python, R, Tableau, or Power BI.

Responsibilities

Partner with customers throughout their analytics journey to understand their workflows, challenges, and goals and help ensure a successful transition.
Develop a deep understanding of how customers use analytics to support operational, financial, and clinical decision-making.
Capture, synthesize, and communicate customer feedback to internal stakeholders.
Act as the voice of the customer throughout product planning and development.
Identify opportunities to increase the value, usability, and adoption of AI Analytics.
Evaluate new features, capabilities, and emerging analytics technologies for potential customer and business value.
Identify opportunities to differentiate the analytics experience and strengthen the solution’s market position, and develop recommendations for addressing them.
Monitor customer adoption and usage patterns to identify where customers may be struggling or underutilizing capabilities.
Look for opportunities to make analytics more intuitive, actionable, and valuable for customers.
Own and maintain the AI Analytics product backlog.
Gather requests and opportunities from customers and internal sources, including Product, Support, Sales, Engineering, Data, and other stakeholders.
Analyze competing requests and prioritize work based on customer impact, business value, strategic alignment, effort, and urgency.
Ensure requirements are clearly defined, appropriately scoped, and ready for implementation.
Partner with Engineering, Product, Data, Design, RCM, Clinical, Support, and other teams to define and implement product requirements.
Translate customer needs and business problems into actionable user stories and acceptance criteria.
Facilitate discussions to resolve requirements, dependencies, and competing priorities.
Participate throughout the product development lifecycle, from discovery and requirements through development, testing, release, and post-release evaluation.

Benefits

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution.
401(k) matching contribution: 50% of the employee’s contribution deferred on up to 6% of compensation; matching contributions vest after one year of employment.
Generous paid time off and paid parental leave programs.
Company-paid life and disability benefits.
Flexible Spending Account.
Employee Assistance Programs.
Company-sponsored Business Resource and Special Interest Groups.
Professional development opportunities, including tuition reimbursement and unlimited access to LinkedIn Learning.
In-person collaboration opportunities and remote availability for some roles.
Dog-friendly U.S. headquarters.
Weekly catered breakfast and lunch at the BRIC headquarters.
Treadmill workstations, Zen, and wellness rooms at the BRIC headquarters.