Product Ordering Specialist

Window World•Belchertown, MA

About The Position

Window World is the largest exterior remodeler in the United States, and Window World of Western Massachusetts is one of the fastest-growing home improvement companies in our area. We offer a wide range of residential exterior remodeling products, including windows, doors, siding, roofing, gutters, garage doors and related products. Our energy-efficient products are backed by industry-leading warranties, and our team is committed to exceptional quality, workmanship and customer care. Our mission is simple: to combine exceptional quality and workmanship with first-in-class products. As we continue to grow, we are looking for a highly organized, detail-oriented professional to join our team as a Product Ordering Specialist. The Product Ordering Specialist is responsible for accurately processing and managing product orders for our customers' home improvement projects. All of our products are custom ordered specifically for each individual customer. Because of this, accuracy and attention to detail are essential to this position. The Product Ordering Specialist will carefully review contracts, measurements and project documentation before placing orders and will verify all product specifications, options and quantities for accuracy. This position works closely with our Sales, Production and Installation teams as well as our manufacturers and vendors to ensure the correct products are ordered for each project. The ideal candidate is highly organized, comfortable working with measurements and detailed information, tech savvy, and able to manage multiple projects and deadlines in a fast-paced environment.

Requirements

Exceptional attention to detail and accuracy.
Strong organizational and time-management skills.
Comfortable working with measurements, dimensions and detailed product specifications.
Strong computer skills with the ability to learn multiple web-based manufacturer ordering systems.
Ability to review detailed information and recognize inconsistencies or potential errors.
Ability to manage multiple orders and projects simultaneously while meeting deadlines.
Strong written and verbal communication skills.
Strong problem-solving skills and willingness to ask questions when information is unclear.
Reliable and dependable.
Self-starter with the ability to work independently as well as collaborate with a team.
Comfortable working in a fast-paced environment with changing priorities.
High school diploma or equivalent.
Reliable transportation.

Nice To Haves

Previous experience with any of the following is a plus, but not required: Product ordering or order processing
Windows and doors
Siding and roofing
Building materials
Construction or home improvement
Purchasing
Project coordination
Manufacturer ordering systems
CRM or ERP software

Responsibilities

Review customer contracts, measurements and project documentation prior to ordering.
Accurately enter and submit custom product orders through manufacturer and vendor ordering systems.
Order windows, doors, siding, roofing, gutters, garage doors and other project-related products and materials.
Carefully verify sizes, quantities, colors, styles, configurations, glass options, hardware, accessories and all other product specifications before submitting an order.
Confirm that information contained in contracts, measurements and order documentation is complete and consistent.
Identify missing, conflicting or questionable information and resolve discrepancies before an order is placed.
Review manufacturer order acknowledgments and confirmations against the original order for accuracy.
Communicate with Sales, Production, Installation and other team members to resolve order questions or discrepancies.
Communicate with manufacturers and vendors regarding product specifications, orders, lead times, availability and order status.
Process approved order changes, reorders and replacement products when necessary.
Track outstanding orders and anticipated delivery dates.
Maintain accurate order information and project documentation within company systems.
Upload, organize and maintain product and project documents.
Proactively identify potential ordering issues or delays and communicate them to the appropriate team members.
Follow established company ordering procedures and manufacturer requirements.
Help ensure all necessary products and materials are available when projects are ready for installation.