Product Operations | General Builder (All Levels)

Ramp•New York, NY

17d•$130,000 - $200,000•Hybrid

About The Position

Ramp is seeking ambitious generalists to turn difficult customer and business problems into better products and improved ways of working. Product Operations team members own a problem space from investigation through execution and measurement, working closely with Product, Engineering, Design, Data, and customer-facing teams. Assignments are tied to specific products, such as Bill Pay, Procurement, or Travel, and team priorities may change regularly. During hiring, Ramp will discuss product-area priorities and where candidates could have the greatest impact. The role offers substantial responsibility and opportunities to build customer understanding, product judgment, technical fluency, and cross-team leadership. Strong performance may lead to broader ownership in Product Operations, Product Management, Business Operations, or AI Operations, depending on demonstrated readiness, strengths, available opportunities, and Ramp’s needs. The position requires working in person at Ramp’s NYC headquarters near Madison Square Park at least two days per week. Level and compensation will be determined based on experience and qualifications.

Requirements

2–6 years of experience in banking, private equity, consulting, or product management or business operations roles at a demanding startup.
A record of personal ownership and delivering outcomes beyond initial analysis or recommendations.
Strong quantitative reasoning, including the ability to work with messy data, check assumptions, and translate findings into decisions.
Customer curiosity and practical judgment about which problems matter most and how to solve them.
Willingness and instinct to speak with customers when something is unclear.
Ability to prioritize and focus on the most important problems.
Strong communication skills and ability to earn trust for arguments across technical and business teams.
Resourcefulness, receptiveness to feedback, and evidence of learning unfamiliar subjects quickly.
Experience using AI tools to build something or improve a workflow, with a thoughtful approach to checking quality.
Comfort working in person at the NYC headquarters at least two days per week.

Nice To Haves

Experience building internal tools.
Experience using APIs or low-code platforms.
Experience working with financial products.
Experience shipping software with AI assistance.
Experience owning a launch.

Responsibilities

Own customer and operational outcomes for a defined problem, establish a baseline, and follow through until the experience improves.
Investigate underlying problems by combining customer conversations, operational observations, and data to distinguish recurring causes from isolated symptoms.
Make clear recommendations by sizing opportunities, comparing tradeoffs, and helping product partners determine where process changes, automation, or product investments will have the greatest effect.
Build and improve practical tools and workflows, including AI-assisted solutions, to reduce repetitive work and improve reliability; validate outputs and measure whether they benefit users.
Manage operational readiness, internal enablement, feedback collection, and follow-through after launches or workflow changes.
Lead across teams by defining metrics, establishing owners, resolving dependencies, communicating decisions, and keeping important work moving when the path is unclear.

Benefits

Flexible PTO.
Centralized home-office equipment ordering.
Health and wellness stipend.
Budget for intra-office travel.
Weekly coffee stipend.
United States: 100% medical, dental, and vision insurance coverage for the employee, with partial coverage for dependents.
United States: One Medical annual membership.
United States: 401(k) with employer match on contributions made while employed by Ramp.
United States: Fertility HRA up to $10,000 per year.
United States: Parental leave of up to 16 weeks (birthing and bonding) or 8 weeks (bonding only) at 100% pay.
United States: Pet insurance.
United States: In-office lunch, snacks, drinks, and other perks.
Relocation expense coverage to NYC or SF, if needed.
Canada: Group medical, dental, and vision coverage through Sun Life.
Canada: Life, AD&D, and disability coverage.
Canada: Fertility drug coverage up to $4,000 lifetime.
Canada: Group Retirement Plan with employer match (RRSP + DPSP).
Canada: Parental leave of up to 16 weeks (birthing and bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay.
Canada: Employee Assistance Program and virtual care through Lumino Health.
United Kingdom: Private medical insurance through Freedom Elite.
United Kingdom: Virtual GP and at-home care via eMed x Livi.
United Kingdom: Workplace pension through Penfold, with salary sacrifice option.
United Kingdom: Parental leave of up to 16 weeks (birthing and bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay.