Product Operations

Valinor Enterprises, Inc.•New York, NY

About The Position

Valinor Streamline is seeking a highly resourceful Product Operations team member to work directly with the General Manager and help bring the business into its next phase of growth. Sitting at the intersection of customers, product, engineering, and growth, you will translate customer needs into action, coordinate product delivery, and build the processes and tools that help a small team scale. This is a hands-on role for a curious generalist who enjoys solving ambiguous problems, building things, and taking ownership beyond a narrowly defined job description.

Requirements

3+ years of experience in product operations, product management, implementation, business operations or another customer-facing role in a technology environment.
Experience supporting U.S. Government or complex enterprise customers is preferred.
A proactive, hands-on working style with the judgment to identify what needs to be done and the ownership to follow through.
Strong interpersonal instincts and the ability to understand customer needs, navigate different stakeholders, and turn ambiguity into clear next steps.
Genuine interest in how products work, with the confidence to form opinions, ask thoughtful questions, and contribute to product decisions.
Comfort working with engineers and using low-code, automation, and AI-assisted tools to build workflows, demos, prototypes, or internal solutions.
Eligibility to obtain and maintain a U.S. security clearance. Active clearance preferred, but not required.

Responsibilities

Coordinate product priorities and delivery across the General Manager, engineering, Hub growth team, and customers.
Capture customer needs, identify recurring themes, and translate feedback into clear product requirements, tickets, and projects.
Own the customer issue and escalation process, resolving questions directly when possible and routing more complex needs to the appropriate team.
Build the workflows, documentation, standard operating procedures, and communications that help Streamline operate efficiently as it grows.
Create product demos, prototypes, automations, and lightweight internal tools using low-code and AI-assisted platforms.