Product Operations Technical Support, Precision Engagement Systems

Anduril Industries•Costa Mesa, CA

30d

About The Position

As a Product Operations Technical Specialist, you will play a critical role in ensuring the reliability and mission readiness of Anduril’s autonomous Precision Engagement Systems: Anvil and Bolt. Anvil is a high-speed, autonomous interceptor designed to neutralize dangerous airborne threats with rapid fly-to-intercept and kinetic defeat capabilities, serving as a key component of layered Air Defense solutions. Bolt is a mid-sized, expeditionary loitering munition engineered to execute precision effects and ISR missions at the tactical edge, featuring modular payload architecture and seamless integration with the Lattice OS for unmatched mission adaptability. In this role, you will lead efforts to mitigate operational issues by resolving field failures, conducting root cause analysis, deploying fixes, and managing fleet-wide incidents. Combining strong operational experience with technical expertise, problem-solving acumen, and a passion for cutting-edge technology, you will collaborate across teams to optimize system reliability and empower end users with advanced autonomous capabilities critical to advancing national security.

Requirements

Demonstrated experience as a self-starter, able to find and resolve issues on your own.
Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution.
Proven ability to master a technical system and support it in operational environments. Must demonstrate an innate drive to be self-sufficient across the depth and breadth of a technical system.
Daily practice of excellence and rigor - you execute the 100th rep of a process with the same focus and care as the first five reps.
Proven leadership experience, with the ability to influence cross-functional teams and mentor junior personnel.
Confident with navigating ambiguity and crafting new ways of doing things.
Excellent written, visual, and verbal communication skills.
BA/BS with 5+ years of professional experience, or 8+ years of relevant operational experience in lieu of a degree.
Eligible to obtain and maintain a U.S. Secret Security clearance; holding clearances or background investigations in the past is a plus.

Nice To Haves

Prior combat arms, aviation, or ordnance-related military occupational specialty.
Experience supporting and/or deploying UAS, especially as a DOD contractor or DOD end-user of Group 2/3 systems or loitering munitions.
Direct experience with conventional ordnance systems, weaponeering, or employment of precision munitions.
Familiarity with air defense principles, C-UAS kill chains, or joint air defense operations.
Prior management or leadership experience in an operational or technical support environment.
Experience defining and implementing sustainment and reliability processes for a defense-focused service or product.
Experience supporting and/or performing incident driven workflows requiring analysis, triage, prioritization, and reporting.
Experience in on-call support operations and working in limited risk tolerance environments.
Experience leveraging data analytics to conduct trend analysis and inform business decisions.
Experience with observability tooling such as Grafana and exposure to software development tooling such as Git and Jira.
Willingness to work non-standard hours and weekends as needed.
Defense and/or STEM background.

Responsibilities

Lead the sustainment of Anduril's Bolt and Anvil deployments by combining an understanding of our customers' missions with an operator's familiarity of our products and delivered capabilities.
Triage, diagnose, and root cause product incidents, driving postmortem actions including providing status visibility through resolution. Then abstract incidents and optimize wider system and product reliability. This will include conducting log reviews and diagnostics, as well as utilizing Linux and command line tools for system management and issue resolution.
Consistently assess and seek to improve the quality of the fleet's observability and health telemetry in partnership with multiple functions across the Precision Engagement Systems team.
Collect, organize, and analyze system failure data to define trends, drive proactive sustainment processes, and support resource allocation.
Support Anduril's global customers through proactive communications and detail-oriented execution. You will track and manage customer-facing incidents and concerns, ensuring timely response, mitigation, and communication of resolution.
Support the evaluation and improvement of product capabilities, translating customer communication and feedback into actionable capability requirements, product performance indicators, and desired functionality.
Maintain awareness of current product specifications and bridge the gap in understanding between technical and non-technical stakeholders, particularly between engineering teams and the warfighter.
Communicate and coordinate technical and non-technical efforts across multiple business, engineering, and sustainment functions, influencing decision making and driving action to maximize capability availability for end users.
Travel as required to support customer needs and operations.