Product Operations Strategic Program Lead
About The Position
This role serves as the lead for the Physician Orders Program, focusing on managing the review process across departments to ensure timely, accurate, and compliant order reviews. The position involves defining and owning the analytical strategy for the program, establishing KPIs, and building reporting mechanisms to monitor program health and outcomes. A key aspect is collaborating with Quality and Compliance to ensure adherence to regulatory standards and leveraging data to implement process improvements with IT and clinical informatics. The role requires full ownership of the program, including strategic design, long-term roadmaps, resource planning, and risk mitigation. It also involves aligning cross-functional teams and senior leaders, acting as a central point of contact, and communicating complex program updates and data analyses to various audiences, including senior leadership, to guide strategic decision-making.
Requirements
- Bachelor’s degree in Healthcare Administration, Finance, MIS, or a related field required.
- Minimum of 4-6 years of experience in program management, process management, or a related operational role within a healthcare environment.
- Demonstrated success leading large-scale, cross-functional programs and managing complex operational workflows from strategy to execution.
- High proficiency in data analysis, interpretation, and performance reporting.
- Skilled in using tools like Excel and Tableau to transform data into actionable business intelligence and strategic recommendations.
- Deep expertise in program management methodologies.
- Proven ability to manage the entire lifecycle of a complex program, including its constituent projects.
- Ability to influence and collaborate effectively across clinical, technical, and administrative teams to drive program goals.
- Excellent ability to structure ambiguous problems, think creatively, test hypotheses, and drive solutions at a programmatic level.
- Exceptional written and verbal communication skills, with a demonstrated ability to influence and present complex information clearly to senior leadership.
- Excellent organizational and time-management skills, with the ability to manage a large-scale program in a fast-paced environment.
Nice To Haves
- Master’s degree (MPH, MHA, MSN, or MBA) preferred.
- Familiarity with project management software (e.g., ServiceNow, Apptio Targetprocess) and Alteryx is a plus.
Responsibilities
- Serve as the lead for the Physician Orders Program, directing and managing the review process across all involved departments to ensure timely, accurate, and compliant order reviews.
- Proactively identify and resolve any workflow bottlenecks or discrepancies to maintain program integrity.
- Define and own the analytical strategy for the Physician Orders Program, establishing key performance indicators (KPIs) and building reporting mechanisms to monitor program health, identify trends, and measure outcomes.
- Translate complex data into compelling narratives and actionable insights for stakeholders at all levels.
- In collaboration with Quality and Compliance, ensure the Physician Orders Program consistently adheres to all Joint Commission, CMS, and state regulatory standards.
- Leverage data to design, champion, and implement process improvements and automation opportunities in partnership with IT and clinical informatics.
- Take full ownership of your program and its related initiatives, leading the strategic design and structure of the workstream.
- Develop and manage long-term program roadmaps, resource plans, and risk mitigation strategies to ensure sustained progress and success.
- Align cross-functional teams and senior business leaders to ensure effective collaboration and buy-in for the program’s objectives.
- Act as the central point of contact to manage dependencies, remove impediments, and foster a cohesive team environment.
- Distill complex program updates, data analyses, and business problems into cohesive, impactful stories for a wide spectrum of audiences.
- Present comfortably and compellingly to senior leaders to guide strategic decision-making and secure necessary resources.
Benefits
- Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave
- Professional development programs
- On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
