Product Operations Specialist - San Francisco Bay Area

Flagright•San Francisco, CA

17h•Onsite

About The Position

Flagright is seeking a Product Operations Specialist to join their Product team. This role is crucial for driving the success of Flagright's AI operating system for financial crime compliance. The specialist will collaborate with customers and internal teams to gather insights, identify product gaps, and translate customer needs into product improvements. Responsibilities include analyzing data, shaping requirements, supporting product releases, and ensuring product quality, directly impacting functionality, user experience, and operational efficiency. This is a high-ownership role in a fast-paced environment requiring independent operation, management of multiple priorities, and proactive outcome-driven work with minimal supervision.

Requirements

High IQ and EQ
Love for tech and capitalism
Strong taste for aesthetics and attention to detail
High agency and low ego
1-3 years of experience as a Product Operations Analyst or a similar role
Excellent written and verbal communication skills in English are essential for effective customer interactions
Proficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operations
Familiarity with product lifecycle management principles and methodologies
Experience working with cross-functional teams, such as product management, engineering, marketing, and customer support
Demonstrated ability to work independently, take ownership of tasks, and meet deadlines consistently
Continuous learning mindset, keeping up with industry trends and best practices in product operations and management
Travel flexibility for customer meetings or team gatherings, as needed
Based in the Bay Area with the right to work in the USA (no visa sponsorship available), this is a fully in-person role at our Santa Clara office

Nice To Haves

Knowledge of product management frameworks and methodologies is desirable
Familiarity with project management tools and software for planning, tracking, and collaborating on projects
Understanding of anti-fraud, anti-money laundering, or compliance domains
Previous experience in a product-focused role within the fintech industry
Ability to communicate effectively with internal stakeholders and customers to understand their needs and translate them into product requirements
Understanding of financial data security and privacy regulations, such as GDPR or PCI-DSS
Familiarity with risk management principles and methodologies, specifically related to product operations
Understanding of sanctions screening processes and familiarity with industry-standard sanction lists
Knowledge of data privacy regulations and practices related to handling sensitive financial information
Familiarity with customer support systems and workflows to ensure smooth integration of product operations with customer service processes
Experience with implementing and optimizing key performance indicators (KPIs) to measure the success and impact of product operations
Ability to stay updated with industry trends and advancements in fintech, product management, and operational excellence

Responsibilities

Serve as the primary owner for assigned customer accounts, leading recurring customer meetings (kickoffs, implementation check-ins, QBRs), driving agendas and outcomes, managing escalations end-to-end, and ensuring adoption, satisfaction, and successful delivery across the full customer lifecycle.
Analyze data to uncover actionable insights, identify emerging trends, and drive decisions that enhance product functionality and improve user experience.
Engage with customers to identify critical needs, understand pain points, and shape the development of high-impact features and product improvements.
Manage customer communication channels to announce the launch of new features, resolve issues, and provide timely updates to ensure a positive customer experience.
Work with stakeholders to define and prioritize product enhancements, translating user insights and needs into clear and actionable product requirements.
Assist in creating high-quality resources including documentation, onboarding guides, and training materials that empower customers and drive product use.
Build and maintain strong customer relationships through regular check-ins, guiding users to unlock product value and confidently navigate key features.
Identify process gaps and propose innovative solutions to optimize operational efficiency and effectiveness.
Collaborate with engineering to align on product priorities, resolve bugs, and ensure the consistent and timely delivery of impactful updates.
Monitor key performance indicators (KPIs) to assess the success and impact of product operations, making data-driven recommendations for improvement.
Evaluate user feedback, conduct user research, and incorporate insights to enhance the product's usability and customer satisfaction.