Product Operations Specialist

Jewelers Mutual•Raleigh, NC

About The Position

Product Operations (Product Ops) is a tactical, operations-focused role that helps Digital Product Management execute consistently across squads. This role operationalizes product tooling, education, enablement, and execution planning so the Product Group—Product Managers, Product Designers, and UX Researchers—can spend more time on strategy and customer value. This role is tactical and enablement-focused, not an enterprise strategy role; it exists to help others execute strategy well. Since 1913, Jewelers Mutual has been committed to supporting the Jewelry industry and putting customers at the center of everything they do. With over a century of trusted expertise, they are financially strong, forward-thinking, and driven by curiosity. Guided by their core values of Agility, Accountability, and Relevancy, they lead through innovation. As a technology-focused organization, they embrace cutting-edge tools and data-driven insights to continuously improve their products, services, and customer experience. Their mission is to be the industry’s most trusted advisor by investing in their people, adopting new technologies, and striving for excellence. They are dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of their people.

Requirements

Typically 5+ years of experience in Product Operations, Program Management, or Product Management (Product Operations experience preferred).
Demonstrated ability to operationalize processes and tools, facilitate planning, and drive adoption through enablement.
Strong written communication skills and comfort building reusable documentation and playbooks.
Working knowledge of product and workflow tooling such as Jira, Jira Product Discovery, Productboard, and Slack/ChatOps.
Proven ability to work cross-functionally with Product Managers, Product Designers, UX Researchers, and Engineering.

Nice To Haves

Experience migrating or standardizing product tooling (e.g., transitioning teams to Productboard)
Familiarity with behavioral analytics and reporting tools such as Mixpanel, Excel, and Power BI.
Experience using Claude or similar AI tools to support product operations work.
Background as a Program Manager or Product Manager motivated by solving operational problems and improving day-to-day execution.

Responsibilities

Own the operational setup and ongoing hygiene of product tooling (e.g., Jira, Jira Product Discovery, Productboard), including creating playbooks and standards for how tools connect — inputs, outputs, handoffs, templates, and definitions.
Identify friction points across squads, simplify product workflows, and drive adoption of tools and practices through targeted enablement.
Coordinate preparation for planning sessions — inputs, pre-reads, and readiness checks — and capture and publish outcomes, including decisions, priorities, dependencies, risks, and next steps.
Design and deliver enablement sessions and onboarding resources for the Product Group (Product Managers, Product Designers, and UX Researchers) and cross-functional partners on product practices and tools.
Support squads and Product Managers/Designers with tactical coordination, including timelines, dependencies, action tracking, and follow-ups.
Improve visibility into progress indicators, metrics, and UX research findings and reporting without creating unnecessary overhead, tightening communication loops to surface cross-team impacts.
Gather feedback from Product Managers, Design, Engineering, and leaders; recommend pragmatic process and tooling improvements; and run small experiments to improve how the product organization executes and collaborates.

Benefits

performance bonuses
generous paid time off
top-tier retirement program with 401(k) matching and additional company contributions
50% charitable gift matching
paid volunteer time

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