Product Operations QA Coordinator

Videoslots•Malta, MT

About The Position

The Product Operations QA Coordinator role combines operational quality assurance with process evaluation, documentation, continuous improvement, and support for automation initiatives. Working closely with Product Operations and cross-functional stakeholders, the Product Operations QA Coordinator identifies quality trends, recommends process improvements, owns operational documentation, and helps implement scalable QA solutions to improve operational efficiency, consistency, and quality. The role acts as the custodian of Product Operations standards, ensuring processes are clearly documented, consistently followed, and continuously improved.

Requirements

Minimum of 3 years experience in a Quality Assurance, Product Operations, or similar operational role, preferably within the iGaming industry.
Experience performing structured QA reviews and operational evaluations.
Strong analytical and problem-solving skills with the ability to identify root causes and recommend practical solutions.
Excellent attention to detail and organizational skills.
Experience creating, documenting, and continuously improving operational processes, SOPs, process maps, and knowledge bases.
Experience supporting process improvement and operational change initiatives.
Comfortable working with reporting, operational metrics, and data analysis.
Interest in automation and AI-enabled operational processes.
Excellent communication and stakeholder management skills.
Strong sense of ownership, accountability, and continuous improvement.
Ability to manage multiple priorities while maintaining high quality standards.

Responsibilities

Perform quality checks on game releases, promotions, rewards, certifications, and other Product Operations activities.
Ensure all work is completed correctly and follows company procedures and regulatory requirements.
Identify quality issues, operational risks, and process gaps, recommending and supporting appropriate corrective actions.
Review quality results and suggest ways to improve accuracy, consistency, and efficiency.
Own the creation, maintenance, and continuous improvement of Product Operations documentation, including standard operating procedures (SOPs), process maps, work instructions, checklists, and operational standards.
Ensure all documentation is accurate and up to date.
Support testing, release checks, and audit activities.
Prepare reports on QA performance and highlight any recurring issues or trends.
Support the implementation and adoption of automation and AI tools to improve operational efficiency, reduce manual work, and enhance quality assurance processes.
Work closely with Product Operations, Compliance, Development, CRM, Customer Operations, and other teams to maintain high quality standards.
Help prepare training materials and support the onboarding of new team members.
Take part in projects that improve Product Operations processes and ways of working.
Perform any other tasks or responsibilities related to the role.