Product Operations Manager

iManage•Chicago, IL

6d•Hybrid

About The Position

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance. Being a Product Operations Manager at iManage Means… You will play a key role in driving the efficiency, alignment and execution of the product lifecycle. Your role will be the connective tissue between our product management, engineering, design, sales, marketing, customer success and other cross-functional teams to ensure our product strategy translates into the seamless delivery and adoption of our products. You will use your technical acumen to design, implement and continuously improve operational processes that ensure the right feedback reaches the right product teams and that insights translate into clear actions. You will help bring operational rigor to how we plan, launch, measure and evolve our products while enabling teams to work faster and more effectively. In this role, you will also explore opportunities to leverage automation, AI-assisted development and “vibe coding” approaches to streamline workflows, accelerate analysis and improve operational efficiency across the product organization.

Requirements

5+ years of experience in product operations, product management, program management or a related operational role within a product-led organization.
A Bachelor’s or Master’s degree in Data Science, Data Analytics or a related technical field.
Experience leading operational initiatives and coordinating cross-functional teams across product, engineering and go-to-market functions.
Proficiency working with Python (or similar scripting tools), SQL and data visualization tools such as Tableau or PowerBI.
Experience building or improving operational processes, frameworks and documentation that support scalable product development.
A data-driven mindset with the ability to extract insights from qualitative and quantitative sources.
Strong program management and organizational skills with the ability to manage multiple initiatives simultaneously.
Exceptional problem-solving skills and the ability to think critically, strategically and holistically across the organization.
Strong written and verbal communication skills with the ability to communicate complex topics to both technical and non-technical audiences.
Experience influencing stakeholders and driving alignment across cross-functional teams, including senior leadership.
An ability to translate complex processes into clear, scalable frameworks.
Curiosity and comfort experimenting with automation, scripting or AI-assisted tools to improve productivity and workflows.

Nice To Haves

Experience in a B2B SaaS environment.
Administrative knowledge of Aha! product management platform.
JIRA and/or Target Process administration experience.
Familiarity with agile methodologies and product lifecycle management.
Experience building internal tooling, lightweight automations or AI-assisted workflows to support operational teams.

Responsibilities

Leading and partnering on product launches to ensure readiness across teams and delivering insights post-launch to ensure a positive experience for customers and internal teams.
Acting as an operational leader for key product initiatives, coordinating across product, engineering and go-to-market teams to ensure alignment, accountability and execution.
Owning the enhancement request and feedback management process: collecting, analyzing and synthesizing feedback from customers, internal stakeholders and data sources to inform product strategy.
Designing, documenting and continuously improving scalable operational frameworks, including roadmap planning, feedback management, launch readiness and cross-functional coordination.
Developing reports and insights to highlight customer needs, drive prioritization conversations and influence roadmap direction.
Defining, tracking and reporting on key performance indicators (KPIs) related to product roadmap delivery spanning initiatives for new products, tech debt and technology integrations.
Equipping our Go-To-Market teams with visibility into product roadmap status, progress and strategic rationale.
Partnering with Product and Engineering leaders to establish operational frameworks that enable teams to scale effectively as the organization grows.
Fostering a culture of continuous improvement by identifying gaps in our processes and implementing solutions that improve efficiency, transparency and decision-making.
Exploring and applying automation, scripting and AI-assisted tools to improve operational workflows, reporting and internal tooling.
Collaborating with other Operational Leads to ensure that data, processes and best practices are communicated across teams for operational efficiency.

Benefits

Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
Own my career path with our internal development framework. Ask us more about this!
Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
Enjoy flexible work hours that empower me to balance personal time with professional commitments.
Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.
Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
Rewarding me with an annual performance-based bonus.
Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
Having multiple company wellness days each year to prioritize mental health and well-being.
Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.