Product Operations Manager, Launched Effects

Anduril Industries • Atlanta, GA

3d • Onsite

About The Position

As a Product Operations Manager for Altius, you will play a critical role in ensuring the reliability and mission readiness of Anduril's Launched Effects family of systems. Altius is a loitering munition and ISR platform that delivers autonomous precision effects across a range of launcher types and mission profiles, with seamless integration into Lattice OS for rapid mission adaptability. In this role, you will lead the Altius Product Operations function: improving field failure discovery, mitigation, and resolution; conducting root cause analysis; deploying fixes; and managing incidents across the Altius fleet. You will set the bar for the team, mentor operators, and shape the processes by which Altius is sustained. This position requires a strong problem-solving mindset and hands-on expertise in debugging complex electromechanical systems. If you are passionate about cutting-edge technology, advancing national security, and delivering best-in-class operational support, Anduril invites you to join the team.

Requirements

• Bachelor's degree in technical or related field
• 6+ years of professional experience mastering technical systems and supporting in product operations, problem solving in unstructured situations at the interface of hardware, software, and networking
• Eligible to obtain and maintain a U.S. Secret Security clearance; holding clearances or background investigations in the past is a plus
• Ability to travel as needed to support customer needs and operations
• Ability to be local or relocate to Atlanta, GA

Nice To Haves

• Ability to drive challenging and vague technical problems to clarity and resolution
• Daily practice of excellence and rigor: you execute the 100th rep of a process with the same focus and care as the first five reps.
• Confident with navigating ambiguity and crafting new ways of doing things
• Experience guiding and mentoring a team, setting goals, providing direction, and iterating on process and standards.
• Experience supporting and/or deploying loitering munitions or UAS as a DoD contractor or DoD end user
• Experience supporting and/or performing incident-driven workflows requiring analysis, triage, prioritization, and reporting
• Experience in on-call support operations and working in limited risk tolerance environments
• Experience defining, implementing, and supervising sustainment and reliability processes for a defense-focused service or product
• Experience with and demonstrated understanding of conventional ordnance systems and their implementation, and/or combat arms experience
• Experience leveraging data analytics to conduct trend analysis and inform business decisions
• Experience with observability tooling such as Grafana, and exposure to software development tooling such as Git and Jira
• Military, DoD, or other Government agency experience preferred
• Willingness to work non-standard hours and weekends as needed
• Project management and/or consulting experience preferred

Responsibilities

• Lead Anduril's Altius Product Operations team, combining an understanding of our customers' missions with deep familiarity of our products and delivered capabilities
• Lead a team tasked with triaging, diagnosing, root causing, and managing product incidents, driving postmortem actions including providing status visibility to internal and external stakeholders through resolution
• Partner with engineering teams to abstract individual incidents into systemic reliability improvements. This includes employing a team for telemetry review and diagnostics support, and coaching the use Linux and command line tools for system management and issue containment
• Consistently assess and seek to improve the quality of the fleet's observability and health telemetry in partnership with multiple functions across the Altius team
• Collect, organize, and analyze system failure data to define trends, drive proactive sustainment processes, and support resource allocation decisions
• Support Anduril's global customers through proactive communications and detail-oriented execution. Track and manage customer-facing incidents and concerns, ensuring timely response, mitigation, and clear communication of resolution
• Evaluate and improve product capabilities by analyzing customer communication and feedback for capability requirements, product performance indicators, and desired functionality
• Maintain awareness of current product specifications and bridge the gap in understanding between technical and non-technical stakeholders
• Communicate and coordinate technical and non-technical efforts across multiple business, engineering, and sustainment functions, influencing decision making and driving action to maximize capability availability for end users
• Guide and mentor a team, setting goals, providing direction, and iterating on process and standards to achieve scalable sustainment operations

Benefits

• Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package.
• top-tier benefits for full-time employees
• Comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level