Product Operations Manager II

The Walt Disney Company • Glendale, CA

2d • $106,900 - $143,300 • Onsite

About The Position

Disney Entertainment and ESPN Product & Technology is a global organization focused on building and advancing the technological backbone for Disney’s media business. The team combines technology with creativity to create world-class products and enhance storytelling. Content Platforms & Operations is responsible for the development and advancement of technical and operational functions for the worldwide distribution and monetization of Disney’s linear networks and theatrical content. This includes managing the media supply chain, storage, distribution operations, media localization, and transmission. The team also collaborates with regional business teams in EMEA, APAC, and LATAM. As a member of the Product Operations team, you will gain deep insights into the business capabilities and processes behind Disney's top-tier content supply chain, from planning to consumer delivery. Working in a cross-functional environment with Product, Engineering, Infrastructure, QA, and Support, you will ensure the smooth operation of content distribution, focusing on driving operational improvements and supporting the acceleration of content businesses.

Requirements

• Minimum 3 years of experience in a professional role, preferably supporting clients in a technology/product environment
• Enthusiastic about helping people, solving problems, and championing products
• Excellent communication skills, with an ability to distill information accurately and convey it (verbally and/or written) to business partners and internal technology teams
• Strong prioritization and organization skills with experience juggling time-sensitive requests from multiple business partners
• Energetic self-starter with a logical approach to problem solving and a technical aptitude
• Ability to work in a fast-paced, dynamic and matrixed organization, executing on several initiatives concurrently while balancing competing priorities
• Bachelor’s degree or equivalent professional experience.

Nice To Haves

• Experience with enterprise tools such as Jira, Confluence, Airtable, etc., is preferred.
• Experience supporting a variety of application types, such as enterprise SaaS, on-prem software, content management systems, or other cloud-based solutions, is a plus.
• Experience working within a defect management process
• Some experience with Agile/Scrum methodology
• Ideally an experienced writer, whose style can range from product requirements to documentation/operational guides to formal announcements/release notes
• Experience collaborating with Product Management and Engineering teams
• Demonstrated experience with AI tools, or a strong curiosity and willingness to learn about artificial intelligence technologies

Responsibilities

• Serve as a platform expert, analyzing customer requests, identifying and documenting patterns and trends, and providing actionable insights to Product and Engineering for system improvements
• Guide the day-to-day activities of a remote team of business analysts supporting multiple systems across diverse disciplines
• Build and manage relationships with business stakeholders, addressing support inquiries, troubleshooting of potential issues, performing trainings, and onboarding users to new products
• Own communication to product end users, including feature release notes, project updates, and other strategic announcements
• Create, facilitate, and deliver root cause analysis reports for critical outage incidents to internal teams and customers
• Provide periodic updates/presentations on initiatives and metrics to peers, leadership, and business partners
• Participate in larger organizational Product Operations initiatives, such as crafting evergreen documentation, executing strategic communication plans, and defining processes that contribute to an improved team working culture
• Flexibly support evolving business priorities as needed to help achieve business objectives for the Product Operations team
• Demonstrate a commitment to fostering an inclusive and welcoming environment for all team members

Benefits

• A bonus and/or long-term incentive units may be provided as part of the compensation package
• the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level