Product Operations Manager - Client Onboarding Delivery

TransUnion•Chicago, IL

9d•Hybrid

About The Position

The Product Operations Manager will oversee client onboarding, implementation, and operational delivery for a fast-growing lending platform. This role partners with clients, sales teams, and technical stakeholders to manage complex implementations, coordinate cross-functional workstreams, and ensure successful product launches. This role will report to the VP of Strategic Operations. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Requirements

Experience managing client onboarding, implementation, delivery or operational processes within a technology, fintech or financial services environment.
Experience working within financial services, fintech, credit marketplaces or digital lending environments.
Knowledge of affiliate marketing, lead generation, eligibility or credit decisioning ecosystems.
Experience delivering SaaS, API or platform-based implementations.
Familiarity with Agile delivery methodologies and product operating models.
Experience identifying and implementing process improvement initiatives.
Knowledge of the credit bureau or consumer lending sectors.

Responsibilities

Owning and managing the end-to-end onboarding process for all new Monevo UK clients, from contract signature through to successful go-live.
Acting as the primary delivery lead between clients and internal teams throughout implementation activity.
Developing, maintaining and governing onboarding plans, timelines, milestones and implementation documentation.
Managing the onboarding pipeline and ensuring client implementations are delivered on time and to agreed quality standards.
Coordinating cross-functional teams across Product, Technology, Commercial, Operations, Data and Compliance functions.
Identifying, managing and resolving onboarding risks, issues and dependencies to ensure successful outcomes.
Leading regular internal and external implementation meetings and steering discussions to maintain delivery momentum.
Building strong client relationships and acting as a trusted operational contact during onboarding.
Defining and continuously improving onboarding processes, governance frameworks, templates and best practices.
Creating and reporting on operational KPIs, onboarding performance metrics and implementation status updates.
Working closely with Product and Technology teams to prioritize client requirements and support successful launches.
Supporting business growth by ensuring onboarding capacity, processes and delivery models scale effectively with demand.
Managing and developing a Product Operations Analyst, providing coaching, guidance and performance support.

Benefits

day-one eligibility for medical, dental, and vision coverage
supplemental plan options
Spousal, domestic partner, and other eligible dependent coverage is available on select plans.
HSA and FSA accounts
company-paid basic life and AD&D
optional voluntary life and AD&D for you and your family
short- and long-term disability
legal plan
pet insurance
travel accident coverage
adoption assistance
fertility planning coverage
caregiver support
Dependent Care FSA for possibility of an employer match
complimentary Care@Work membership
up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
401(k) with employer match
Employee Stock Purchase Plan (ESPP)
financial wellness resources
career coaching
optional long-term care insurance
tuition reimbursement
flexible time off for exempt employees or paid time off for nonexempt employees
up to 12 paid holidays per year
commuter benefits
employee discounts
charitable gift matching
paid volunteer time off
corporate volunteer events
24/7 support including professional therapy, coaching, and emotional well‑being programs
guided meditation and resources that support physical, mental, social, and financial wellness.