Product Operations Leader

Indigo Books & Music•Edmonton, AB

5d•Onsite

About The Position

The Product Operations Leader conducts the execution of Indigo’s visual merchandising priorities, ensuring the store delivers a locally relevant, customer-centric experience that drives sales, engagement, loyalty, and profitability. Through a continuous improvement lens, this role ensures that changeovers, door-to-floor, returns, cycle counting, markdowns, promotional setup, and reportal maintenance are executed to standard, and that all merchandising reflects the Indigo brand. The Product Operations Leader is the execution lead of product operations processes and results. This position role models and coaches to create a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes.

Requirements

1-3 years of retail leadership or supervisory experience, preferably in operations, inventory management, merchandising, or a customer-facing retail environment
Demonstrated experience executing inventory management, merchandising, and operational processes, including replenishment, product flow, inventory control, promotional execution, and visual merchandising standards
Strong understanding of retail operations, including inventory accuracy, product flow, replenishment, merchandising, markdowns, and inventory control processes
Proven ability to coach and develop team members, building capability through hands-on training and reinforcement of operational and merchandising standards
Strong organizational and planning skills, with the ability to prioritize competing priorities, meet deadlines, and execute effectively in a fast-paced environment
Effective communication and problem-solving skills, with the ability to identify issues, prioritize actions, and support store objectives
Demonstrated operational discipline, including experience with inventory management, compliance, pricing accuracy, and execution of company standards
Adaptable and agile, with the ability to respond to changing priorities and leverage technology (including AI-enabled tools) to improve efficiency and execution
Maintains/obtains required role-specific certifications (e.g., First Aid, Joint Health & Safety Committee) in alignment with provincial and store requirements
Demonstrates sound judgment, accountability, and a proactive approach to execution and continuous improvement
Full alignment with Indigo's values as reflected in the Guiding Principles
A passion for Indigo's mission and delivering exceptional operational execution, inventory integrity, product presentation, and team experiences
Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques
Bilingualism (French/English) required for roles based in Quebec

Nice To Haves

College degree preferred or equivalent combination of education and relevant experience

Responsibilities

Leads execution of product operations priorities within the store, ensuring inventory accuracy, product availability, merchandising standards, operational efficiency, and customer readiness.
Ensures the Indigo Experience and R.E.A.D. customer service model are consistently brought to life through strong Sales Generation Leadership (SGL) practices, including active coaching and in-the-moment feedback that reinforce service behaviours and customer engagement.
Owns Door-to-Floor (D2F) execution, ensuring inventory is received, processed, replenished, and made available for customer purchase accurately and efficiently.
Leads replenishment, overstock management, and product flow activities, proactively identifying opportunities to improve availability, inventory productivity, and sales floor readiness.
Executes inventory management routines including cycle counts, inventory audits, Reportal processes, returns, scrapping, and related inventory control activities, ensuring accuracy and compliance with company standards.
Leads markdown execution, ensuring pricing updates, product presentation, and related processes are completed accurately and on time.
Leads execution of merchandising workbooks, updates, planograms, and weekly merchandising changes, ensuring product presentation is accurate, compelling, and aligned with Indigo standards.
Owns store signage and promotional setup activities, ensuring promotional, permanent, and event signage is accurate, complete, and executed on schedule.
Executes and reinforces Indigo's visual merchandising standards, continuously identifying opportunities to improve product presentation, storytelling, and customer engagement.
Completes weekly Visual Merchandising Audits (VMAs), leveraging findings to coach teams, reinforce accountability, and improve execution.
Monitors inventory, replenishment, and merchandising performance to identify issues, prioritize actions, and improve execution consistency.
Partners with the Product Operations Manager, Customer Experience Manager, and General Manager to support store priorities and deliver a consistent customer and brand experience.
Provides ongoing coaching and training on operational, inventory management, merchandising, promotional, and product flow processes, building capability and accountability across the team.
Ensures a safe and organized work environment, maintaining compliance with all health and safety policies, procedures, and standards.
Models and embeds Indigo's Guiding Principles and values, fostering a positive, collaborative, and accountable team culture.