Product Operations Lead

H&R Block•UNAVAILABLE, Missouri

3d•Remote

About The Position

In this role, you will partner with Product Operations leadership and cross-functional teams to translate strategic priorities into scalable practices, enablement programs, operating rhythms, and measurable improvements. You will define and lead workstreams and initiatives, turning strategy into actionable plans, driving complex cross-functional efforts, and delivering the tools, communications, insights, analyses, and operational practices needed to support adoption, move work forward, and achieve measurable impact.

Requirements

8+ years of experience in Product Operations, Program Management, Product Management, Strategy & Operations, Business Operations, or a related discipline
Experience leading complex, cross-functional programs and initiatives while translating strategy into execution through planning, operational improvement, and change adoption
Working knowledge of modern product practices, including discovery, experimentation, product analytics, Agile, and Lean methodologies
Experience with portfolio management, prioritization, dependency management, product management tools, and product operating rhythms
Experience enabling AI-supported workflows and responsible AI adoption
Strong communication, facilitation, executive storytelling, and stakeholder influence skills, including the ability to drive outcomes without formal authority
Analytical mindset with the ability to leverage data and insights to inform decisions, measure outcomes, and drive continuous improvement

Nice To Haves

Experience in Big 4 consulting environment
Experience facilitating PI Planning, quarterly planning, portfolio reviews, or other multi-team planning processes
Experience developing enablement programs, training, coaching, or communities of practice
Experience with product analytics, experimentation, and dashboards
Experience operating in a large, matrixed, enterprise environment

Responsibilities

Partner with Product Operations leadership and Product, Design, and Engineering teams to drive operating model improvements, transformation initiatives, and adoption of new ways of working
Translate strategic priorities into actionable plans, coordinating cross-functional initiatives from planning through execution
Operationalize and continuously improve product practices, tools, processes, and operating rhythms through documentation, feedback, and measurement
Lead change and adoption efforts by developing communications, training, enablement resources, and success measures that help teams embrace new practices
Coordinate initiatives across stakeholders, managing timelines, dependencies, risks, decisions, and follow-up actions
Use Lean, Agile, and DevOps principles to identify improvement opportunities and help teams work more effectively and deliver value faster
Design and deliver enablement programs, including onboarding, training, workshops, playbooks, templates, office hours, and communities of practice
Develop reporting, dashboards, and decision-ready materials that track objectives, progress, outcomes, dependencies, risks, and key business metrics
Support continuous discovery, analytics, experimentation, and AI enablement by driving adoption of approved practices, standards, tools, and governance requirements
Facilitate cross-functional collaboration by leading working sessions, clarifying ownership, documenting decisions, and supporting implementation of initiatives across product teams