Product Operations Lead (8-10 month Contract)
About The Position
This role is for a Product Operations Lead on an 8-10 month contract. The position is highly visible and will partner with leaders across Product Management, Engineering, Finance, and Business Operations to ensure critical programs, processes, and partnerships run seamlessly. The role will involve supporting OEM partner initiatives, customer onboarding, driving operational insights, and business reporting. The Product Operations Lead will own key operational workflows such as usage and billing reconciliations, onboarding approvals, OEM roadmap coordination, and engineering investment reporting. This role will also help shape the quality and reliability of business metrics that guide strategic decisions. Success requires balancing precision with influence, navigating complex processes, aligning cross-functional stakeholders, and bringing clarity to initiatives with potentially misaligned priorities. The role will work closely with the VP of Product Management and an Engineering team, contributing product management support for a squad. This is an opportunity for someone who enjoys problem-solving, process improvement, and creating behind-the-scenes impact while working closely with senior leaders.
Requirements
- Bachelor's degree in Business, Operations, Engineering, or equivalent experience
- 3-5 years of experience in an operations, business analyst, program coordination, or product operations role, ideally in B2B SaaS
- Strong organizational skills and ability to manage multiple concurrent workstreams across cross-functional teams
- Comfort working with data — able to interpret usage reports, reconcile spreadsheets, and partner with Engineering and Finance on data quality
- Experience maintaining or authoring process documentation (runbooks, SOPs, RACI matrices)
- Ability to work independently, follow and improve documented processes and manage competing priorities
- Clear written and verbal communicator, able to work cross-functionally with Finance, Sales, Business Operations, and Engineering
Nice To Haves
- Scripting or SQL is a plus
- Experience supporting billing, invoicing, or usage reconciliation processes is highly desirable
- Experience with or exposure to OEM partnership models or enterprise software billing is a plus
- Familiarity with cloud platforms (SaaS products, cloud brokers, or integration middleware) is an asset
- Familiarity with Jira, Confluence, and/or reporting tools (e.g., LinearB, Excel, Power BI) is a plus
- Basic familiarity with Agile/Scrum practices (writing user stories, contributing to backlog grooming) is a plus
- PMP or similar certification is not required but would not be a deterrent
Responsibilities
- Own recurring OEM billing and usage reconciliation processes (e.g., drawdown usage, hybrid subscription reconciliation) in partnership with Finance and OEM partners
- Prepare and validate monthly usage, billing, and invoicing data for Finance
- Coordinate OEM/partner-related meetings and support internal roadmap communications, championing OEM-driven initiatives across Product Management and Engineering teams
- Track and report on OEM roadmap items, CSFs, and epic status to support Product Management and stakeholder updates
- Track OEM-related engineering investment using tools such as LinearB and maintain Confluence records for reporting
- Triage and respond to OEM-related operational requests
- Maintain process documentation and product notifications shared with OEM partner support teams
- Maintain and administer customer onboarding runbooks, RACI ownership, and approval workflows, coordinating across Business Operations and Product Engineering
- Manage the approval and exception process for account onboarding requests that fall outside standard runbook criteria
- Coordinate cross-team dependencies related to order fulfillment, account provisioning, and pricing/package changes
- Flag process gaps, data discrepancies, or automation opportunities to Product and Engineering leadership
- Contribute product requirements and user stories for the platform initiatives, partnering with Product leadership and Engineering to shape the backlog
- Support the build-out and ongoing data accuracy of new metrics and business dashboards for Product Management leadership reporting
Benefits
- LinkedIn Learning
- Mentorship program
- Solace Academy
- Hybrid work model
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
