Product Operations Director

Zone & Co

1d•Remote

About The Position

Zone & Company Software Consulting LLC (“Zone”) is the ERP-native AI platform for financial operations, purpose-built for organizations running on Oracle NetSuite. We are redefining how finance teams operate by delivering an AI-powered system that automates, connects, and scales financial workflows directly within the ERP. As the AI operating system for finance teams in NetSuite, Zone enables more than 4,500 customers worldwide to run smarter, faster, and with greater accuracy. Our platform spans the full financial lifecycle, including Quote-to-Cash, Procure-to-Pay, Treasury, Payroll Management, and Record-to-Report, eliminating manual processes and unlocking real-time financial intelligence. By embedding intelligence directly into NetSuite, Zone helps finance teams move beyond reactive work to proactive, strategic impact. Learn more at www.zoneandco.com or follow us on LinkedIn: linkedin.com/company/zoneandco. About the Job: Zone & Co is scaling, and we need an architect to build our "Product Operating System." We are looking for a visionary Head of Product Operations who has seen "what good looks like" at a world-class technology organization but is hungry to build it from the ground up in a dynamic, unstructured startup environment. You will not just manage processes; you will serve as a force multiplier for the entire R&D organization. You will be the strategic right hand to product leadership, translating high-level business vision into operational reality.

Requirements

8-10+ years in Product Operations or Product Management with at least 3+ years in a leadership capacity.
Experience at a "Branded" / Tier-1 Tech Company (e.g., FAANG, Salesforce, Shopify, etc.) understanding what "great" looks like at scale.
Experience in a Start-up / Scale-up environment, proving you can build structure from chaos without bureaucratic bloat.
Deeply familiar with modern product frameworks (Outcome-based roadmaps, OKRs, PLG motions).
Elite communication skills; able to distill complex operational challenges into clear narratives for the executive team.

Responsibilities

Lead the strategic alignment and operational efficacy of the Product organization.
Act as the connective tissue between Product, Engineering, Customer Success, and GTM, ensuring that our growth does not come at the cost of clarity or quality.
Bring a "best-in-class" mindset—introducing frameworks, data rigor, and leadership behaviors found in top-tier tech companies—while adapting them to the agility required at Zone.
Build a culture of psychological safety, clear communication, and relentless execution.
Architect and scale the end-to-end product lifecycle process, from "fuzzy front-end" ideation to post-launch optimization, ensuring it is lightweight enough for speed but robust enough for scale.
Establish a sophisticated metrics framework (e.g., Say/Do Ratios, Cycle Time, ARR impact) that enables leadership to make objective, data- backed trade-off decisions.
Dismantle silos between Product, Sales, and CS. Ensure that customer feedback loops are systemized and directly influence the product roadmap.
Transform "release management" into a strategic GTM advantage. Partner with Product Marketing to ensure internal readiness matches external ambition.
Evaluate and consolidate the product tech stack (Jira, Productboard, etc.) to ensure tools serve the workflow, not the other way around.