Director, Product Management - Operations

Flock

10d • $200,000 - $250,000 • Hybrid

About The Position

As Flock grows, the complexity of our Operations workflows grows with it. We are hiring a Director, Product Management - Operations to provide focused leadership across Implementation, Delivery, Customer, and Supportability product lanes and to serve as a trusted product counterpart to senior Operations leadership. This role is responsible for driving a cohesive end-to-end Operations product vision, strengthening cross-functional decision making, and increasing operational leverage through better workflow design, automation, and practical AI adoption. You will lead a team of Product Managers, guide portfolio-level tradeoffs, and partner closely with Engineering, AI/Data Science, and Applications teams to turn business priorities into measurable outcomes.

Requirements

• 8+ years of Product Management experience, including direct management of Product Managers.
• Strong track record owning internal tools, operational systems, or technical platform products.
• Demonstrated success redesigning workflows or automating processes to improve scale, efficiency, or quality.
• Executive stakeholder management skills with the ability to influence and build trust with senior cross-functional partners.
• Strong product judgment and decision-making ability in ambiguous, high-dependency environments.
• Comfort engaging in architecture-level conversations, system/data flow reasoning, and technical tradeoff discussions.
• Ability to grow high-performing PM teams while staying close to product details and execution.
• Experience translating operational priorities into clear roadmap decisions in partnership with Engineering.
• Ability to lead product partnership with AI/Data Science and Applications teams at a strategic level.
• Practical fluency with modern AI and automation approaches, including judgment on when AI is the right solution versus simpler product or process changes.

Responsibilities

• Provide focused leadership across Implementation, Delivery, Customer, and Supportability product lanes.
• Serve as a trusted product counterpart to senior Operations leadership.
• Drive a cohesive end-to-end Operations product vision.
• Strengthen cross-functional decision making.
• Increase operational leverage through better workflow design, automation, and practical AI adoption.
• Lead a team of Product Managers.
• Guide portfolio-level tradeoffs.
• Partner closely with Engineering, AI/Data Science, and Applications teams to turn business priorities into measurable outcomes.
• Build trusted working relationships with senior stakeholders across Operations and adjacent partner teams.
• Establish a clear operating cadence for updates, decisions, and cross-functional alignment.
• Assess the current permitting workflow end-to-end, including systems, handoffs, and major friction points.
• Define a high-level product engagement model with AI/Data Science and Applications teams so intake and prioritization are clear.
• Align key stakeholders on permitting pilot strategy, architecture direction, and execution milestones.
• Convert first-month workflow findings into a clear plan with scope, owners, dependencies, and success criteria.
• Implement a streamlined cross-functional operating rhythm that improves planning quality and communication consistency.
• Lead integrated planning across Implementation, Delivery, Customer, and Supportability with explicit priorities and tradeoffs.
• Ensure Engineering, Product, and Operations teams are aligned on near-term goals and decision ownership.
• Deliver a meaningful permitting automation milestone, including an end-to-end pilot in at least one jurisdiction.
• Establish a repeatable rollout path to expand permitting automation to additional jurisdictions.
• Operate as the primary product counterpart for Operations leadership with strong, predictable communication and decision support.
• Solidify the Product + AI/Data Science + Applications partnership model for sustained execution.
• Publish a forward roadmap of additional operational leverage opportunities across automation, AI, and workflow improvements.

Benefits

• Flexible PTO
• 11 company holidays
• Fully-paid health benefits plan for employees: including Medical, Dental, and Vision
• HSA match
• 12 weeks of 100% paid parental leave
• Additional 6-8 weeks of physical recovery time for birthing parents
• Maven partnership for fertility & family benefits with a $50,000 lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
• Spring Health for mental health benefits, including therapy, coaching, medication management, and digital tools.
• Cariloop partnership for caregiver support.
• Carta Tax Advisor for 1:1 sessions with Equity Tax Advisors.
• Employee Resource Groups (ERGs): Women of Flock, Flock Proud, LEOs and Melanin Motion.
• $150 per month WFH Stipend
• $300 per year Productivity Stipend
• One-time $750 Home Office Stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed