Product Operations Coordinator

Silk & Snow•Toronto, ON

1d•CA$45,000 - CA$60,000

About The Position

The Coordinator, Product Operations will report to the Manager, Product and be responsible for successfully liaising between our vendors and collaborative internal teams to ensure product information is accurate, tracked and updated in a timely efficient manner. They are organized, able to communicate effectively across teams and keen to get the details right.

Requirements

1-3 years experience in product management, product development, sourcing, merchandising, or a related discipline
Bachelor’s degree in Business, or a related field
Proficient in Excel and/or Google Sheets
Strong attention to detail and accuracy
Strong written and verbal communication skills
Ability to manage multiple timelines, tasks, and stakeholders at the same time.
Resourceful, proactive, and a true team player

Nice To Haves

Previous experience with Shopify is considered an asset
Experience in consumer products, including furniture, home goods, and bedding, within a retail and/or eCommerce environment is an asset.

Responsibilities

Support product launches by coordinating key stages including sampling, channel setup, launch, and post-launch updates in partnership with the Product Team.
Coordinate required product details before launch, including SKU information, dimensions, weights, materials and packaging ensure all required product information is ready before products move to channel setup, in partnership with external vendors.
Track product changes after launch, including packaging updates, specification changes, variant additions, and product page updates.
Maintain accurate product information within internal trackers, product databases, and shared documents resulting in accurate and timely updates.
Support SKU creation, SKU updates, product attributes, variant details, product specifications, and packaging information.
Perform a quarterly audit of the product source of truth to identify missing, outdated, or inconsistent data; communicating directly with vendors to collect details.
Onboard new vendors by communicating and documenting their business information required for Finance, Supply Chain and Product teams.
Review and organize product performance data, including returns and warranty claims, to facilitate product improvements and assist in coordinating vendor credit chargebacks.
Monitor vendor and product testing/audit reports to ensure they remain valid and up to date, and work with the Product team to arrange third party quality control inspections and/or factory audits to ensure compliance.