Product Operations Batch Monitoring & Data Analyst
About The Position
At Accenture Federal Services, our purpose is to make the US federal government stronger and safer, and to improve the lives of its citizens through technology and ingenuity. We are a community of over 13,000 professionals dedicated to serving clients across defense, national security, public safety, civilian, and military health organizations. As a technology company within the global Accenture network, we are recognized as a Glassdoor Top 100 Best Place to Work. We foster a collaborative and supportive environment where employees are empowered to grow, learn, and thrive through hands-on experience, certifications, and industry training. Join us to drive positive, lasting change and advance missions within the government.
Requirements
- US Citizen (Public Trust eligible)
- Hands-on experience with batch processing systems and job monitoring tools.
- Proficiency in writing SQL queries.
- Ability to analyze data, evaluate data quality, and identify patterns and anomalies.
Nice To Haves
- Experience supporting production systems in a fast-paced operational environment.
- Familiarity with SOP development or process documentation.
- Exposure to troubleshooting workflows or release-related process improvements.
- Experience collaborating across technical and non-technical teams.
- Splunk, Dynatrace and Jira skills highly desired.
Responsibilities
- Monitor daily batch processing activities to proactively identify issues.
- Troubleshoot batch job errors using SOPs and statistical analysis methods.
- Update and maintain SOPs for batch jobs and monitoring workflows.
- Identify and recommend improvements to operational processes during release cycles.
- Assist with implementing monitoring solutions for new processes.
- Maintain clear documentation and strong communication across teams.
- Analyze production data using SQL to support issue triage and root‑cause investigation.
- Manage assigned tickets and document issues that need conversion to bugs for further review.
Benefits
- Accenture Federal Services offers a wide variety of benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
