Product Operations Batch Monitoring & Data Analyst

Accenture Federal Services•Arlington, VA

About The Position

At Accenture Federal Services, our mission is to help the US federal government strengthen the nation, enhance public safety, and improve lives through technology and ingenuity. We are a community of over 13,000 professionals dedicated to serving clients across defense, national security, public safety, civilian, and military health organizations. As a technology company within the global Accenture network, we offer a collaborative and supportive environment where employees are empowered to grow, learn, and thrive through hands-on experience, certifications, and industry training. Join us to drive positive, lasting change and advance government missions.

Requirements

US Citizen (Public Trust eligible)
Hands-on experience with batch processing systems and job monitoring tools.
Proficiency in writing SQL queries.
Ability to analyze data, evaluate data quality, and identify patterns and anomalies.

Nice To Haves

Experience supporting production systems in a fast-paced operational environment.
Familiarity with SOP development or process documentation.
Exposure to troubleshooting workflows or release-related process improvements.
Experience collaborating across technical and non-technical teams.
Splunk, Dynatrace and Jira skills highly desired.

Responsibilities

Monitor daily batch processing activities to proactively identify issues.
Troubleshoot batch job errors using SOPs and statistical analysis methods.
Update and maintain SOPs for batch jobs and monitoring workflows.
Identify and recommend improvements to operational processes during release cycles.
Assist with implementing monitoring solutions for new processes.
Maintain clear documentation and strong communication across teams.
Analyze production data using SQL to support issue triage and root‑cause investigation.
Manage assigned tickets and document issues that need conversion to bugs for further review.