Product Operations Associate

Prizeout•New York, NY

21h•Onsite

About The Position

Prizeout is a leading New York City-based fintech company where innovation meets financial empowerment. We provide rewards and loyalty solutions to financial institutions that revolutionize the way their customers engage and maximize their financial potential. CashBack+ Pay is our newest product: a mobile payments and rewards platform that lets members earn instant cashback for paying directly from their financial institution account. We're expanding fast and looking for an ambitious, detail-oriented operator who wants to help build and scale a product from the ground up. We've built a team that values humility and innovation and we believe that embracing challenges makes us better. We hire people we trust - who will live these values, navigate obstacles with creativity, and thrive with an optimistic, entrepreneurial mindset. About This Role We're seeking a Product Operations Associate to help drive execution across the CashBack+ Pay business. This role sits at the intersection of Product, Operations, Marketing, Customer Experience, and Partner Success. You'll work directly with the Head of Mobile Product & Growth and become a key force multiplier for the team. From refining product requirements to managing customer feedback, supporting launches, and coordinating partner initiatives, you'll help ensure the product operates smoothly and continues to improve. This role is ideal for someone early in their career who wants broad exposure to product management, operations, growth, and fintech. You'll wear many hats, solve problems daily, and gain hands-on experience helping scale a rapidly growing consumer product. The work moves quickly and often requires balancing multiple priorities at once. We're looking for someone who is highly organized, naturally curious, detail-oriented, and excited by the opportunity to build.

Requirements

1-3 years of experience in Product Operations, Product Management, Project Management, Consulting, Customer Experience, Marketing Operations, or a related field
Strong organizational skills and exceptional attention to detail
Excellent written and verbal communication skills
Comfortable managing multiple projects and priorities simultaneously
Naturally curious and eager to learn how products are built and scaled
Ability to identify problems, propose solutions, and drive follow-through
Analytical mindset with proficiency in Excel or Google Sheets
Experience working with project management tools like Jira, Linear, or Asana, and CRM tools like Braze is a plus
Familiarity with mobile apps, fintech, SaaS, or consumer products is a plus
Thrives in fast-paced environments with a high degree of ownership and accountability

Nice To Haves

Experience working with project management tools like Jira, Linear, or Asana, and CRM tools like Braze is a plus
Familiarity with mobile apps, fintech, SaaS, or consumer products is a plus

Responsibilities

Own quality assurance testing and release readiness for new features and product updates across iOS and Android
Identify, document, prioritize, and track bugs through resolution
Help refine the product backlog by documenting requirements, writing user stories, and preparing tickets for engineering
Manage customer experience operations, including feedback analysis, reporting, app store reviews, and escalation management
Review member feedback to identify trends, opportunities, and product improvements
Support CRM and lifecycle marketing operations by testing campaigns, reviewing customer journeys, and validating messaging experiences
Coordinate internal and external communications related to product launches and promotions
Help manage relationships with credit union champions and key partner stakeholders
Maintain product documentation, release notes, testing plans, and operational processes