Product Operations Associate

Vetcove•Remote, Remote

7d•$70,000 - $90,000

About The Position

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year. We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care. As a Product Operations Associate at Vetcove, you'll play a critical role in keeping our product teams running smoothly and efficiently. You'll sit at the intersection of product, engineering, design, and customer-facing teams — helping translate user feedback into actionable insights, supporting product launches, and ensuring our processes scale as we grow. This is an ideal role for someone who is eager to develop deep operational expertise and grow within a fast-moving, mission-driven company.

Requirements

Bachelors Degree
3+ years of experience in product operations, business operations, project coordination, or a related role
Strong written and verbal communication skills with exceptional attention to detail
Comfort working with data, including experience with spreadsheets, dashboards, or basic analytics tools
Highly organized with the ability to juggle multiple workstreams and deadlines in a fast-paced environment
Curiosity about technology and a desire to understand how software products are built and used

Nice To Haves

exposure to SaaS products, healthcare or veterinary tech, or customer-facing roles

Responsibilities

Support Product Launches: Partner with product managers, onboarding, and support teams to coordinate go-to-market activities, create training materials, and track feature adoption post-launch.
Work with Integration Partners: Coordinate and lead discussions between integration partners and engineering teams and overseeing new integrations.
Synthesize User Feedback: Collect and organize qualitative feedback from clinics, pet parents, and internal stakeholders, and surface patterns and themes to inform product decisions.
Maintain Product Documentation: Draft and maintain product requirement documents, user stories, release notes, and internal process guides to ensure clarity across teams.
Track & Report on KPIs: Monitor product performance dashboards, flag anomalies, and compile regular reports to help product managers stay on top of key metrics.
Coordinate Cross-Functional Workflows: Help manage sprint planning logistics, backlog grooming, and cross-team communication to keep initiatives on track.
Support QA Processes: Assist with quality assurance testing, document bugs and edge cases, and help define acceptance criteria alongside product and engineering teams.