Product Operation Coordinator

Quest Global•Rockford, IL

4d•$30 - $33•Onsite

About The Position

This is a high-visibility role requiring a professional who thrives under executive exposure. You will work directly alongside Associate Directors and Directors to align product workflows and customer updates. The ideal candidate possesses the executive presence, political savvy, and communication acumen necessary to interface daily with senior leadership and act as a trusted operational partner. The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:

Requirements

High School Diploma or GED
3-5 years' experience in product management, project coordination, account management, or executive-facing administration role
Demonstrated experience with MS Office Suite of programs, especially Word (document creation), PowerPoint, Excel (hardware tracking) and SAP
Strong organizational skills and the ability to analyze data
Excellent written and verbal communication skills
Ability to manage multiple projects, deadlines, and priorities independently
US citizenship is required

Nice To Haves

Bachelor's Degree preferred

Responsibilities

Take full ownership for a specific customer portfolio, serving as the central point of contact for all product updates, issues, and inquiries.
Proactively communicate product updates, timeline changes, and status updates to customer using customer portals.
Update all lines of balance for specific customer portfolio.
Serve as primary liaison to facilitate communication across engineering, manufacturing, quality control departments, leadership, and customer.
Assist in preparing executive summaries and presentations within highly regulated environments, ensuring adherence to customer guidelines.
Serve as primary contact point for coordinating high-profile customer on-site visits, executive meetings, and representing the product-line during visits to designated customer facilities.
Identify risks to material “on time delivery” and escalate to appropriate stakeholders.
Work closely with associate director and director level leadership.