Operation Support Coordinator

LifeStream • New Bedford, MA

2d

About The Position

Come join one of the area’s largest employers! LifeStream is an equal opportunity employer. This is a Full-Time position with a salary of $70,000. The Operation Support Coordinator plays a crucial role in ensuring the smooth operation and compliance of residential programs. This position involves providing temporary management oversight, supporting program start-ups and transitions, facilitating training, assisting with staffing, ensuring quality assurance, and collaborating with various departments. The role also includes on-call responsibilities to provide support during emergencies and critical incidents.

Requirements

• Bachelor's Degree in Human Services, Psychology, Social Work, Healthcare Administration, or related field preferred.
• Minimum of five years of progressive experience in residential human services.
• Minimum of three years of supervisory or management experience.
• Experience with DDS regulations, Survey & Certification requirements, MAP regulations, and person-centered service delivery.
• Demonstrated ability to lead teams, manage change, coach staff, and resolve operational challenges.

Nice To Haves

• Strong organizational and project management abilities.
• Experience opening new residential programs or supporting organizational growth initiatives.
• Ability to independently manage multiple priorities and rapidly changing operational needs
• Excellent written, verbal, interpersonal, and leadership skills.

Responsibilities

• Provide temporary management oversight of residential programs during vacancies, leaves of absence, and other staffing transitions.
• Maintain operational continuity and regulatory compliance within assigned programs.
• Assess program performance and identify opportunities for improvement.
• Assist Residential Coordinators and Assistant Directors in resolving operational challenges.
• Support implementation of agency initiatives, policies, and best practices.
• Assist with the development and opening of new residential programs.
• Coordinate pre-opening activities including staffing, training, regulatory readiness, documentation systems, and environmental preparation.
• Ensure new programs meet agency, DDS, licensing, and certification requirements.
• Support transitions of individuals into new residential settings.
• Provide coaching and mentoring to Residential Coordinators, Shift Coordinators, and Direct Support Professionals.
• Facilitate orientation and ongoing training programs.
• Support leadership development among supervisory staff.
• Assist in developing corrective action plans and performance improvement strategies.
• Promote consistency in management practices throughout the residential division.
• Assist with staffing stabilization efforts across residential programs.
• Support management teams in developing and maintaining effective staffing schedules.
• Monitor staffing patterns and recommend solutions to staffing challenges.
• Assist with recruitment, interviewing, onboarding, and retention initiatives.
• Support efforts to reduce overtime and maintain staffing efficiency.
• Assist programs in maintaining compliance with DDS, Mass Ability, licensing, certification, and agency standards.
• Conduct program reviews and audits to identify compliance concerns and quality improvement opportunities.
• Assist in preparing programs for Survey and Certification reviews.
• Monitor implementation of corrective action plans.
• Support incident management, investigations, and follow-up activities as assigned.
• Maintain effective communication with Residential Directors, Coordinators and all ancillary departments.
• Participate in leadership meetings, committees, and special projects.
• Promote a culture of teamwork, accountability, and person-centered service delivery.
• Participate in the agency's management on-call rotation.
• Provide guidance and support during emergencies, staffing crises, and critical incidents.
• Respond to urgent operational needs as required.
• Perform additional duties and special projects as assigned by the Residential Director.
• Must obtain and keep current PABC, MAP and other training that support the needs of the program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level