Financial Services - Technology Consulting - Product Operating Model Transformation - Manager

EY•Hartford, DC

22h•$125,900 - $262,600•Remote

About The Position

The Product and Experience Design (PxD) Team, as part of the Platforms competency within FSO Technology Consulting, works collaboratively with clients to transform their business through disruptive innovation enablement and transformational design solutions. The team supports our clients in modernizing systems, processes, operating structures and products to enhance business and customer-facing platforms and services to support high performance in a rapidly changing and competitive environment. Our team helps clients sustain competitive advantage and profitability by developing technology strategies, products, and solutions to stay ahead of the rapid pace of change and disruption and supporting the execution of complex transformations. We are looking for an experienced, passionate, results-oriented Product Manager who is a great problem solver with deep and proven experience in delivering products and designing product organizations to market to join our team of digital professionals in our PxD practice.

Requirements

Bachelor's degree in Computer Science, Engineering, Information Systems Management, Accounting, Finance, or a related field and 5 years of progressive, post-baccalaureate work experience. Alternatively, will accept a Master's degree in Computer Science, Engineering, Information Systems Management, Accounting, Finance, or a related field and 4 years of work experience.
Facilitate discussions with technical, design and business subject-matter resources to document requirements, establish a vision, and articulate alternatives for future state solutions across various domains and channels.
Has set product vision, defined and managed product roadmaps, prioritized and managed the backlog and has led product launches.
Can participate in and drive ideation sessions, standups, sprints and scrums.
Has a specific domain knowledge and understands the dynamics impacting their product such as market trends, technology and regulatory rules.
Experience with successfully managing projects with defined deliverables and budgets. Experience must include budgeting and managing the schedule; client relationship management; communicating strategically around key issues; conflict resolution and consensus building.
Must have a thorough understanding of complex information systems and technology organizations and to be able to work effectively between the application, data infrastructure, operations and security architectural spaces.
Proven delivery skills including the ability to scope/size a project; staff a team with the appropriate skill set; provide subject matter direction and guidance to a team; manage communications with the project sponsors and manage the delivery of an engagement workstream.

Nice To Haves

Self-motivated individuals who can easily function in a high demand, performance-driven environment.
Recognize the accomplishments of the team before the individual and are sought after as people developers.
Passionate about problem-solving and helping our clients with some of their most complex issues.

Responsibilities

Support clients to transform their business through product management.
Work with multi-discipline feature teams including user experience experts, architects, engineers and others to define and roll out products and services for large global organizations.
Take a user-centric and data-driven approach to product development.
Advocate for the user throughout the product development lifecycle.
Break down and simplify complex processes and touchpoints to deliver exceptional experiences.
Define product strategies that align with business objectives and account for technology, data and experience design considerations.
Define product organization and operating models (e.g. product taxonomy, organizational structure, funding methods, product delivery processes, governance models, decision-making models) that help our clients better allocate funding, prioritize work and drive quality and efficient delivery.
Improve portfolio management with product metrics and OKRs that align work to business objectives and increase transparency/traceability of outcomes.
Drive technology delivery through defining business requirements (user stories and acceptance criteria), prioritizing backlogs, and creating and maintaining roadmaps.
Lead cross-functional teams of designers, engineers and testers through the software development lifecycle (SDLC) from ideation through implementation and deployment.
Advocate and operationalize cross-functional best practices such as user testing, functional and regression test automation and alignment to industry/client standards.
Utilize prevalent product management tools (e.g. JIRA, Azure DevOps, AhA!, Productboard) to ideate and deliver technology solutions.
Utilize product analytics software and frameworks (e.g, Pendo, amplitude, etc.) to derive insights on user behavior, product performance, and value delivery, translating findings into actionable recommendations.
Advise on and implement best practices and standards for experience design, agile delivery, technology and data.
Operationalize leading technologies including generative AI to improve quality and efficiency throughout the SDLC (e.g. user story definition).
Construct and communicate a compelling story to rally the client around potential changes and associated benefits.
Own the desired outcomes defined in client engagements and carry through to implementation.
Manage service delivery, identifying future sales opportunities, and supporting practice development activities.
Maintain long-term client relationships and networks and cultivate business development opportunities.
Effectively work with client engagement teams with diverse skills and backgrounds fostering an innovative and inclusive work environment.
Demonstrate understanding of current technology environment and industry trends and provide recommendations for engagement and client service issues.

Benefits

Competitive compensation package
Medical and dental coverage
Pension and 401(k) plans
Minimum of 15 days of vacation
Ten observed holidays
Three paid personal days
Range of programs and benefits designed to support your physical, financial and social well-being
Excellent training and development opportunities through established programs and on-the-job training
Feedback on your performance that will accelerate your growth
Flexible vacation policy
Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence