Product Mgr

The Walt Disney Company • Orlando, FL

3d • $111,900 - $150,000 • Onsite

About The Position

Disney Experiences Technology (DXT) a division of The Walt Disney Company, creates world-class immersive digital experiences for premier vacation brands including Walt Disney World, Disneyland Resort, Shanghai Disney Resort, Hong Kong Disneyland, Disneyland Paris, Disney Cruise Line, Aulani and more. DXT has offices in Glendale, Anaheim, Seattle, Shanghai, Hong Kong, Paris, and Orlando, where we design and develop results-driven websites and mobile applications. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest and Cast experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, PhotoPass and Merchandise lines of business, which includes Room and Tickets eCommerce and products such as Hey Disney!, MagicBand+, Disney Genie and Disney Genie+.

Job Summary
This position oversees the Content Pipeline that serves critical planning information to our Guests via our destination Apps and Websites. Technical understanding of Content Management Systems, Content Pipeline Systems, and Front-end clients is necessary. The main goal of this role is to evaluate the health of our content and content pipeline, maintain and update our content auditing tool, audit content and collaborate with LOB and Development teams to fix and improve content and infrastructure, support/train teams with and deliver content configurations.

Requirements

• Bachelor's degree in business, Information Technology, Computer Science, or equivalent work experience
• 5+ years of Digital Product Management (website/mobile/back-end)
• Ability to think strategically and drive ideas into action autonomously
• Experience with technical, user, and business issues in a fast-paced digital organization
• Possesses analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project cases
• Proven ability to collaborate with and achieve results through others, plus the ability to build strong and balanced relationships, and the capability to interact within all levels of the organization
• Experience with Agile software development methodology, including JIRA/Confluence
• 3+ Years experience with hooks, context, memorization, and performance tuning of data-heavy interfaces (Strong React + TypeScript)
• Proven experience building and operating OAuth proxies, token and response caching, and concurrency-limited HTTP fetchers (Node.js + Express)
• Comfort working with deeply nested, inconsistent JSON from multiple upstream APIs.
• Demonstrated ability to design the normalization, extraction, and diffing layers to reconcile heterogeneous data shapes across services.
• Proven ability to collect data from disparate APIs, services, and environments, reconcile it into a coherent model, and surface actionable conclusions.
• Hands-on experience embedding LLMs into developer or internal tooling — designing tool/function schemas, shaping prompts and structured responses, and packaging AI surfaces (chat panels, extensions, agents) that non-engineers can use reliably.

Nice To Haves

• Preferred experience leveraging AI to ideate and deliver solutions at scale
• Preferred experience with DScribe and Disney’s Antman content pipeline

Responsibilities

• Champion the digital Guest experience, advocating on the Guest's behalf, and working diligently to build an outstanding experience for Disney Guests
• Translates the digital strategy into clearly prioritized user stories, business requirements and other product documentation including acceptance criteria and test cases
• Leads and maintains feature development and backlog, attending daily scrums to help drive priority decisions and remove roadblocks
• Ensures appropriate delivery of product requirements across the development lifecycle, including partnering with design and technology teams to ensure the visual design, content strategy, copywriting, and development align to the strategic vision
• Develops presentations to share and build advocacy for the digital strategy with Executive audiences and partners across the organization
• Supports the ongoing Guest and Cast experience by monitoring product performance, supporting A/B tests and recommending opportunities to enhance the Disney Parks, Experiences and Products Digital Platforms, including mobile apps and websites.
• Support with delivery and ongoing maintenance, which may include product build, content configuration and on call collaboration to ensure successful uptime of the digital experience as needed
• Provide oversight and support for a team of Content Configuration Product Managers
• Collaborate with Technical teams across the different services and end-points in the content pipeline (DScribe, Explorer Service, Watcher, AntMan, Shuri, AJO…)
• Identify opportunities to improve content quality, findability, and accuracy across digital properties.
• Prioritize initiatives that drive efficiency, scalability, and measurable performance improvements.
• Monitor, audit, and procure content configuration changes to ensure the content pipeline is optimized
• Deliver & maintain a content configuration auditing tool (Galactus) to deliver strategic initiatives for the content program
• Deliver content configurations when necessary
• Support the ongoing operation and improvements of the content infrastructure for the Explorer products, including content auditing, taxonomy evaluation, and collaborate on necessary UI changes

Benefits

• A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level