Product Manager (Senior level)

Kustomer•New York, NY

41d•$150,000 - $170,000•Remote

About The Position

As a Product Manager (Senior level) at Kustomer, you’ll be leading our product efforts around our core Platform. You will be involved in organizing feedback from our customers, our marketing, our sales, and our customer experience departments into a clear, well-defined product roadmap for our engineering teams to execute on. You will own features from end to end and be responsible for seeing them through to completion.

Requirements

5+ years of experience in product management, with a track record of building platform products that balance the needs of multiple users and stakeholders.
A degree in a technical or related field, or equivalent professional experience.
Experience with AI, including the ability to effectively leverage AI in your day-to-day work.
Comfortable having a perspective and working towards clearly defined solutions in ambiguous problem spaces.
An eye for elegant design and belief in “thinking for the customer.”
Ownership comes naturally and liking to be responsible for multiple large projects.
Concise communication and ability to articulate complex technical concepts to people of different backgrounds.
Data Driven - setting goals, and measuring success not by releases, but by making an impact on customers.
Passion for learning, always seeking out the latest technologies and market trends.
Proficiency with AI tools like Cursor and Claude Code, and familiarity with GitHub.

Nice To Haves

Domain knowledge of Customer Experience / Customer Support / CRM is a huge plus.

Responsibilities

Own and execute on product strategy for various features within the Kustomer platform, ensuring alignment with company goals and objectives. Develop and communicate a cohesive vision and roadmap.
Work closely with engineering, design, marketing, and business teams to ensure successful product development, launches, and iterations.
Champion customer insights by engaging directly with users and collaborating with customer success and sales teams to understand pain points and opportunities. Stay informed about market trends, competitive products, and industry developments to inform product decisions and strategy.
Oversee the entire product development lifecycle from concept to launch, ensuring timely delivery and high-quality outcomes.
Act as the key product liaison between senior leadership and product teams, ensuring transparency and alignment on priorities, progress, and roadblocks.