Product Manager

Caterpillar•Peoria, IL

18h•Onsite

About The Position

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations! As Product Manager in the Electric Power Division, your work is essential to the success and future customer value development for the Power Hub and SpecSizer applications. You will manage the expansion and enhancements of sought-after features from Voice of Customer and Voice of Dealer feedback and define the steps in the journey to bring these solutions to life.

Requirements

Four-year degree in business, marketing, computer science or a related field or equivalent experience.
Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and ability to apply it to a variety of business situations. Shares ideas and is open to other opinions and views. Analyzes own assignments and work environment for creative changes. Exhibits interest in new ideas and experimentation. Contributes to and encourages new ideas; builds on suggestions of others. Explores possibilities and their viability.
Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Applies an assigned technique for critical thinking in a decision-making process. Identifies, obtains, and organizes relevant data and ideas. Participates in documenting data, ideas, players, stakeholders, and processes. Recognizes, clarifies, and prioritizes concerns. Assists in assessing risks, benefits and consideration of alternatives.
Knowledge of Human-Centered Design model, principle, and concepts; ability to understand the perspective of people who experience a problem, their needs, and provide them with a solution which truly meets their needs effectively. Follows related guidelines to identify new, advanced, and readily acceptable initiatives. Defines the problem carefully to ensure that no assumptions for causes or solutions are implied and the desired outcome is clear. Encourages others to share creative ideas; resists passing judgment to others' ideas. Gathers and compiles required information to recommend a solution. Presents prototypes to sponsor users and makes suggestions based on the feedback.
Knowledge of user experience design tools, techniques and approaches; ability to design applications that are valued, positively perceived and used by clients. Consults on optimizing mental, visual and manual work loads. Advises on key factors and provides information needed in effective user experience design. Consults on user mental models and the business impact of user experience designs. Coaches others on how to evaluate design effectiveness and contextual analysis. Chooses tools and techniques for persona-based designs. Develops design mock-ups, prototypes, usage scenarios, navigation maps, specifications and other design documents.
Knowledge of user-centered design principles and human-computer interaction; ability to design and develop intuitive, visually appealing, and user-friendly interfaces that meet business goals and user needs. Creates high-fidelity prototypes to test and refine design concepts. Develops and maintains design documentation, including design systems and style guides. Identifies and troubleshoots usability issues in existing interfaces. Stays up-to-date with industry trends and emerging technologies in user interface design. Measures and analyzes the success of a user interface design using KPIs. Collaborates with cross-functional teams, including product management and engineering.

Nice To Haves

Previous experience with product design and voice of customer/requirements collection
Previous experience with product development cycle
Master’s degree in business administration or related field

Responsibilities

Lead development of product roadmaps, detailed functional requirements, and user stories based on customer feedback, business requests, and performance metrics
Contribute to the design and development of the graphic user interface, user experience, product enhancements, new features, and issue resolutions
Coordinate with product owner and development team to ensure digital products or features are delivered to time and quality specifications
Collect and analyze customer feedback and satisfaction levels to determine and implement product improvement opportunities
Monitor and report on product performance
Partner with marketing to position and promote digital products