Product Manager

Ford Motor • Dearborn, MI

3d • Hybrid

About The Position

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are. In this position... We are seeking an experienced Product Manager to lead the strategy, roadmap, and execution of Order Management System (OMS) capabilities that power modern commerce experiences. In this role, you will own products that support the end-to-end order lifecycle, including order processing, fulfillment, inventory visibility, returns, exchanges, and customer service experiences. You will work closely with engineering, operations, business stakeholders, and external partners to deliver scalable solutions that improve customer satisfaction, operational efficiency, and business performance. The ideal candidate combines strong product management expertise with an understanding of digital commerce, supply chain processes, and enterprise technology platforms. Based in Dearborn, MI, this is a hybrid position with a requirement to be onsite four or more days per week. Relocation assistance may be available for qualified candidates.

Requirements

• Bachelor’s degree or equivalent combination of relevant education and experience
• 5+ years of Product Management experience.
• Experience creating roadmaps, requirements, user stories, and acceptance criteria.
• Excellent problem-solving and analytical skills.
• Strong communication, stakeholder management, and influencing skills.
• Ability to balance customer needs, business priorities, and technical considerations.
• 4+ years of experience managing complex digital products or enterprise software solutions.
• 3+ years of experience working with Agile product development methodologies.

Nice To Haves

• Master’s degree in Business, Engineering, Information Systems, Supply Chain, Computer Science, or related field.
• Experience with IBM Sterling Order Management Systems (OMS), other eCommerce platforms, supply chain systems, or fulfillment technologies.
• Knowledge of order lifecycle management, inventory management, fulfillment, and customer service processes.
• Familiarity working with APIs, integrations, and enterprise software platforms.
• Familiarity with Agile frameworks such as Scrum.
• Experience using product management and collaboration tools such as Jira, Confluence, or similar platforms.
• Experience in retail, manufacturing, eCommerce, automotive, consumer products, or logistics industries.
• Passion for exploring innovative technologies, including artificial intelligence and automation, to help build more intelligent, efficient, and customer-centric commerce experiences.

Responsibilities

• Define and communicate product vision, goals, and roadmap initiatives.
• Align product priorities with customer needs and business objectives.
• Identify opportunities to improve customer experiences and operational effectiveness.
• Drive product decisions using customer feedback, market trends, analytics, and business insights.
• Own the product lifecycle from discovery through launch and continuous improvement.
• Define business requirements, user stories, process flows, and acceptance criteria.
• Prioritize product backlogs based on customer value, business impact, and technical feasibility.
• Partner with engineering teams to deliver high-quality product enhancements and new capabilities.
• Support release planning, testing, launch activities, and post-launch performance monitoring.
• Drive enhancements across core order management capabilities, including: Order orchestration, Inventory visibility, Fulfillment workflows, Customer notifications, Returns and exchanges, Payment processing, Customer service experiences, System integrations
• Build strong partnerships across business, technology, operations, and external vendor teams.
• Facilitate alignment among stakeholders with diverse priorities and perspectives.
• Communicate roadmap updates, key decisions, risks, and delivery progress to leadership.
• Lead cross-functional discussions to drive successful outcomes.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree