Product Manager

LSI Industries, Inc.•Bangor, ME

20d•Onsite

About The Position

LSI Industries, headquartered in Cincinnati, is a leader in advanced lighting, graphics, and display solutions. The company, founded in 1976, has approximately 1,900 employees and 16 facilities across North America. JSI, an LSI Industries company, specializes in innovative display fixtures and millwork for leading grocery and retail brands, with over 30 years of experience and four North American locations. This Product Manager role will support the JSI team in Bangor, Maine, focusing on the strategic development and profitable growth of refrigeration products. The position requires defining product vision, prioritizing customer and business needs, and collaborating with various departments to deliver successful products. It involves technical knowledge, business acumen, and a focus on user experience, leading cross-functional teams through new product development and commercialization, as well as managing sales technical support, commercial support, and revenue forecasting.

Requirements

4-year technical degree or 10 years of relevant experience required
5+ years of experience in product management or related discipline
3+ years of experience in refrigeration
English fluency is required
Computer skills and proficiency with Microsoft Word, Excel, and PowerPoint are required
High Financial Aptitude
Project Management
Strong project management skills
Ability to work projects from start to finish – identify opportunities and drive execution
Refrigeration Knowledge
Technical understanding of refrigeration equipment and systems
Competent in reading plans & specifications
Communication
Strategic influence and communication with external and internal groups
Excellent oral and written communication skills
Strong team-player skills required
Clear and concise technical writing style
Tactful and assertive to ensure positive outcomes when working with external and internal customer
Able to negotiate, when needed, with customers and sales people regarding warranty issues
Interpersonal Skills
Ability to influence in a collaborative environment
Strong analytical and business acumen skills
Results oriented
Competitive natured
Detail oriented
Ability to work effectively with sales, customers, engineering, operations, and sourcing in a professional, courteous, and timely manner
Creative and energetic personality willing to assume multi-dimensional role
Strong analytic skills
Autonomous (self-starter) and success oriented
An effective and clear decision-maker under stressful situations
Analytical mindset geared towards overcoming barriers and reaching future potential customers
Time Management
Ability to operate autonomously
Have excellent time management and job prioritization skills to meet business objectives
Have strong organization skills
Initiative and ability to recognize, prioritize, and perform required activities with minimum supervision or assistance required
Problem Solving
Have excellent troubleshooting and problem solving skills
Be able to recognize developing situations in order to diffuse complaints or potential problems, determine when additional assistance is needed, and involve upper management as required.
Continuous Improvement Commitment
Ability to act as a team leader and be a catalyst of change
Initiative-taker with the ability to identify the need to change and make the change happen
History of leading and delivering sustainable, measurable improvements
Desire to continuously seek improvement in existing processes and procedures

Nice To Haves

MBA preferred
Spanish fluency is a plus

Responsibilities

Owns strategy and tactics for collection and prioritization of end-user requirements for refrigeration products, identifying unmet customer needs and making recommendations for new products/services or line extensions.
Works closely with sales to ensure customer needs are correctly identified and product requirements are clearly defined and understood.
Owns the voice of the customer throughout the entire product lifecycle.
Develops the value proposition for sales and marketing to present to customers, highlighting product/service value relative to competitive offerings.
Leads development of the marketing strategy, including target price requirements, based on market research.
Ensures identification of regulatory and/or other compliance requirements, including relevant data and standards.
Collaborates with sales and marketing to collect, compile, and organize data on competitive products and alternate solutions, including pricing and total cost of ownership.
Maintains a good understanding of major competitive solutions and conducts competitive reviews.
Prepares reports and training tools on competitive offerings to showcase competitive advantages and effectively communicates competitive information to sales.
Organizes customer voice, market intelligence, and competitive insights to develop and maintain a Refrigeration Product Roadmap aligned with business strategies.
Establishes and maintains requirements for new product development and product refreshes within the product roadmap.
Actively participates and provides leadership through all product stage-gate reviews, guiding product requirements to engineering, operations, and sourcing, and helping set priorities and determine tradeoffs.
Works with sales and marketing to commercialize new products/refreshes into the market from pre-launch through full production ramp.
Works with the Executive Leadership Team to define revenue and gross margin goals by product.
Sets product price targets based on competitive pricing intelligence and the customer value proposition.
Sets product cost targets based on profit goals.
Regularly monitors, reports on, and recommends actions for product lifecycle revenue and margin performance.
Identifies, evaluates, and brings to market opportunities for stimulating demand and driving growth within the refrigeration business.
Oversees coordination of detailed demand planning for products based on input from customers and sales, ensuring demand data is appropriately handed off to operations and sourcing.
Works with marketing to provide effective sales tools, literature, and presentations to maximize sales effectiveness.
Ensures the value proposition is clearly connected to customer needs and communicated to the sales force, channel partners, and consumers.
Provides general support to sales for customer inquiries and supports sales on customer calls when needed.
Aligns and fosters collaborative relationships with key stakeholders in operations, engineering, and sourcing to drive productivity, quality, profitability, and on-time delivery improvements.
Provides subject matter expertise around marketing, customer requirements, and product support needs to the broader business.
Provides professional, accurate, and timely responses to customers in addressing all issues to ensure service excellence and high customer satisfaction.