Product Manager

CentralSquare Technologies•,

25d•Hybrid

About The Position

At CentralSquare, you’ll get the opportunity to work in a collaborative environment within a company that builds complex web-based enterprise applications for our Public Servants across North America. As over 250 Million citizens in the US are impacted by CentralSquare Software, we are on a trajectory to revolutionize the way agencies address citizens’ needs by improving quality of life and building safer, smarter communities...and we need great candidates to do it! Looking to grow your career? That’s great! Hard work should be rewarded, and we are committed to cultivating careers while providing competitive compensation and a great benefits package, including tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Our flexible work environment also enables you to take advantage of an excellent work-life balance whether you are in office or working remotely. We're seeking a strategic and execution-oriented Product Manager to drive the evolution of our public safety software portfolio. In this role, you'll own the product vision and roadmap for mission-critical solutions used by 911 dispatch centers, law enforcement agencies, and emergency response teams nationwide. You'll balance user needs, business objectives, and technical feasibility to deliver products that directly impact community safety. This is a high-impact role where you'll collaborate with engineering, design, sales, and customer success teams to shape products that our customers depend on in life-or-death situations.

Requirements

Customer-Centric Thinking: Deep empathy for users and ability to translate needs into product solutions
Strategic Vision: Can see the big picture while managing tactical execution
Technical Acumen: Comfortable discussing technical concepts with engineering teams
Data-Driven Decision Making: Uses analytics and metrics to guide prioritization
Stakeholder Management: Builds consensus and navigates competing priorities effectively
Execution Excellence: Delivers results in fast-paced, dynamic environments
Communication: Articulates complex ideas clearly to diverse audiences

Responsibilities

Define and own the product roadmap for assigned products, aligning stakeholder priorities with market opportunities and customer needs
Conduct user research, competitive analysis, and market assessment to identify growth opportunities and inform product strategy
Establish success metrics and KPIs to measure product performance, adoption, and business impact
Communicate product vision and strategy to executive leadership, cross-functional teams, and external stakeholders
Collaborate with engineering teams in an Agile environment to translate product requirements into actionable user stories and acceptance criteria
Make data-driven prioritization decisions, balancing feature development, technical debt, and operational improvements
Work closely with UX/UI designers to create intuitive experiences for users working in high-pressure environments
Lead sprint planning, backlog grooming, and release planning activities with development teams
Partner with marketing and sales to develop go-to-market strategies, positioning, and messaging for new features and releases
Define pricing strategies and packaging that maximize customer value and business profitability
Present product demos and roadmaps at customer meetings, trade shows, and industry conferences
Gather customer feedback through on-site visits, user interviews, and advisory board sessions
Serve as the voice of the customer internally, advocating for user needs in product decisions
Build strong relationships with sales, customer success, and professional services teams to understand customer challenges and market dynamics
Coordinate with third-party partners and technology vendors to integrate complementary solutions
Provide product training and enablement to internal teams and customers
Participate in RFP responses and strategic customer engagements