Product Manager

DAT•Seattle, WA

20d•Hybrid

About The Position

DAT Freight & Analytics is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of freight and logistics innovation for nearly five decades. Founded in 1978, DAT operates the largest freight marketplace in North America — processing 250 million+ load posts annually and maintaining one of the largest repositories of freight market transaction data in the world. On a defined path to $1 billion in revenue, DAT deploys a suite of software solutions, machine learning models, and intelligent automation tools that help brokers, carriers, and shippers price freight accurately, source capacity, reduce risk, and operate more efficiently. With nearly 700 teammates across offices in Denver, CO; Portland, OR; Seattle, WA; Springfield, MO; Toronto, ON; and Bangalore, India, DAT combines the credibility of a multi-decade market leader with the drive of a company that is not done disrupting the industry it helped build. For more information, visit www.DAT.com The Opportunity We are looking for a Product Manager to to co-lead an empowered product team, partnering alongside a dedicated Product Designer and Tech Lead. Together you will drive continuous discovery and delivery to solve critical user and business problems across the DAT platform, including customer single-sign up, user profiles, and internal administration tools. This role will have the chance to work hybrid in Denver, Colorado, Seattle, Washington or remote.

Requirements

3+ years of product management experience in web application development.
Strong ability to gather requirements, clarify ambiguity, and communicate crisply across technical and non-technical audiences, in both written and verbal form.
Strong product fundamentals: roadmap ownership, prioritization, execution rigor, and data-informed decision making.
Strong partnership skills working effectively with operational teams to create sustainable processes and improve customer experience.
Ability to connect day-to-day execution to broader strategy and explain how roadmap choices support DAT’s long-term goals.

Nice To Haves

Experience with identity-related or cybersecurity software applications.
Experience with Salesforce Service Cloud.
SQL or other data querying skills.
Direct experience in transportation, logistics, or supply chain technology.

Responsibilities

Understand business and stakeholder needs across Customer Service, Marketing, and Sales, then turn those requirements into a clear roadmap and prioritized work.
Lead end-to-end feature development from discovery and scoping through launch and iteration.
Own and evolve customer self-service capabilities within the identity domain, including initial sign-up to the DAT platform.
Identify workflow inefficiencies and build internal tooling that improves how our Customer Service team helps customers, and evolves in tandem with customer-facing identity features.
Work with both US-based, as well as India-based engineering teams.
Present upcoming features, user experience changes, impacts, and schedules to broad audiences, including cross-functional stakeholders and leadership.
Define success metrics, monitor results after launch, and use data and feedback to drive continuous improvement.